Contact Us
Customer Experience Sales Team
Phone: 800-581-3002 24 hours a day, 7 days a week Email: CustomerCare@jtv.com
Customer Experience Service Team
Phone: 800-550-8393 Monday through Friday, 8:00am to 11:00pm (all times Eastern) Email: CustomerCare@jtv.com
Note: Due to the large volume of questions, our normal response time for email inquiries is 24 to 48 hours.
When contacting the Customer Experience Team, please provide details directly related to your concern such as order number, customer number, telephone number, or item number. This will make it easier for us to effectively respond to your request.
Headquarters
Jewelry Television® 9600 Parkside Drive Knoxville, TN 37922 Phone: 865-692-6000 Fax: 865-692-1346
New Vendors
If you would like to become a vendor, please fill out our vendor questionnaire and it will be submitted to the appropriate party for review.
GemStore™
9933 Kingston Pike Knoxville, TN 37922 Phone: 865-692-6111 Fax: 865-692-1857 visit the website
Questions/concerns about Compliance?
