Contact JTV

How Do I Contact JTV’s Customer Sales Team?

The phone number for JTV's Customer Experience Sales Team is 800-581-3002. They are available 24 hours a day, 7 days a week. They can be contacted through email at customercare@jtv.com

How Do I Contact JTV’s Customer Service Team?

The phone number for JTV's Customer Experience Service Team is 800-550-8393. They are available Monday through Friday, from 8:00am to 11:00pm (all eastern times). They can be contacted through email at customercare@jtv.com

*Please Note: Due to the large volume of questions, our normal response time for email inquiries is 24 to 48 hours. When contacting the Customer Experience Team, please provide details directly related to your concern such as order number, customer number, telephone number, or item number. This will make it easier for us to effectively respond to your request.

Where is JTV Located? 

JTV’s address is 9600 Parkside Drive, Knoxville, TN 37922. 

What is JTV’s Phone Number?

JTV’s phone number is 865-692-6000. 

What is JTV’s Fax Number?

JTV’s fax number is 865-692-1346. 

How Do I Become a New Vendor?

If you would like to become a vendor, please fill out our vendor questionnaire and it will be submitted to the appropriate party for review.

Where is the GemStore™ Located? 

JTV’s GemStore is located at 9933 Kingston Pike, Knoxville, TN 37922. 

What is the JTV’s GemStore Phone Number?

The phone number for JTV’s GemStore is 865-692-6111. 

What is the Fax Number for JTV’s GemStore?

JTV’s GemStore fax number is 865-692-1857.

Have Questions or Concerns About Compliance?

Send your questions to AsktheComplianceOfficer@jtv.com.