Contact Us

Customer Experience Sales Team

Phone: 800-581-3002
24 hours a day, 7 days a week

Customer Experience Service Team

Phone:  800-550-8393
Monday through Friday, 8:00am to 11:00pm (all times Eastern)

Note: Due to the large volume of questions, our normal response time for email inquiries is 24 to 48 hours.

*Please note: When contacting the Customer Experience Team, please provide details directly related to your concern such as order number, customer number, telephone number, or item number. This will make it easier for us to effectively respond to your request.


9600 Parkside Drive
Knoxville, TN 37922
Phone: 865-692-6000
Fax: 865-692-1346

New Vendors

If you would like to become a vendor, please fill out our vendor questionnaire and it will be submitted to the appropriate party for review.


9933 Kingston Pike
Knoxville, TN 37922
Phone: 865-692-6111
Fax: 865-692-1857
Gemstore website

Questions/concerns about Compliance?