Contact JTV

Do You Need Help Now or Would You Like to Chat with an Online Agent?

You can connect in real time with an online agent by clicking on the blue "Live Chat" tab on the right side of your page. You can ask questions through the online chat window about your JTV account, products, orders, returns, and shipping.  An agent is ready to answer your questions and can help with any issue or request you may have.

*Please note: During high traffic times, you will be asked to type your name, email address, phone number and a reason for your message into the chat window.  One of our representatives will get back in touch with you as soon as possible.

How Do I Contact JTV’s Customer Sales Team?

The phone number for JTV's Customer Experience Sales Team is 800-581-3002. They are available 24-hours a day, seven days a week. They can be contacted through email at customercare@jtv.com

How Do I Contact JTV’s Customer Service Team?

The phone number for JTV's Customer Experience Service Team is 800-550-8393. They are available Monday through Friday, from 8:00am EST to 11:00pm EST. They can be contacted through email at customercare@jtv.com

*Please Note: Due to the large volume of questions, our normal response time for email inquiries is 24 to 48 hours. When contacting the Customer Experience Team, please provide details directly related to your concern such as order number, customer number, telephone number, or item number. This will make it easier for us to effectively respond to your request.

Where is JTV Located? 

JTV’s address is 9600 Parkside Drive, Knoxville, TN 37922. 

What is JTV’s Phone Number?

JTV’s phone number is 865-692-6000. 

What is JTV’s Fax Number?

JTV’s fax number is 865-692-1346. 

How Do I Become a New Vendor?

If you would like to become a vendor, please fill out our vendor questionnaire and it will be submitted to the appropriate party for review.

Where is the GemStore™ Located? 

The JTV GemStore is located at 9933 Kingston Pike, Knoxville, TN 37922. 

What is the JTV GemStore Phone Number?

The phone number for the JTV GemStore is 865-692-6111. 

What is the Website for the JTV GemStore?

The JTV GemStore website is www.GemstoreJTV.com.

Have Questions or Concerns About Compliance?

Send your questions to AsktheComplianceOfficer@jtv.com.