JTV Waitlist: Frequently Asked Questions

What is JTV’s Waitlist Policy?

JTV Waitlist allows you to place a hold on an out-of-stock item. If that item becomes available again within 45 days, JTV will automatically place the order, keeping the same price as it was when you placed the item in your Waitlist.

JTV will not charge for any Waitlist item until it ships.

To be placed on the JTV Waitlist, you will need to complete an item checkout. If the product is currently unavailable it will be labeled as a Waitlist item in your bag, checkout and order history.

What Items Are Not Available for Waitlist?

Most items at JTV are available for Waitlist, but the following categories of items sold at JTV are not available to be waitlisted:

  • Custom Items
  • Custom Sized Items
  • Pre Owned Items
  • Items Found on JTV Auctions

All items that are available for JTV Waitlist will also be marked on their product description page on the JTV website.

What Forms of Payment Are Accepted for Waitlist?

In order to place an item on Waitlist, you must have a CVV verified card on your account in order. Only credit cards and Preferred Accounts are acceptable forms of payment for Waitlist items.

Remember, JTV customers agree to today's sale price when completing a waitlist order.

Do Waitlist Items Count Towards Brilliant Cash?

Waitlist items will not count towards Brilliant Cash promotions.

How Long Will I Stay on a Waitlist for an Item?

If any Waitlist item becomes available, your order will automatically be placed and an email confirmation will be sent notifying you of the order.

Waitlist item delivery dates are dependent on availability so a specific delivery date cannot be determined or guaranteed. Waitlist is not available for all JTV products, as seen above, and JTV reserves the right to cancel or modify Waitlist at any time.

What if My Item Never Becomes Available?

If the item does not become available within 45 days, you will be removed from the Waitlist and be notified of this change.

How Do I Remove Myself from an Item’s Waitlist?

If you wish to remove yourself from the Waitlist, log in to your account and navigate to your Order History. From this page, you will be able to remove Waitlist for this item.

If you need additional assistance, please call JTV’s Customer Care Center at 1-800-619-3000.