JTV Gift Information Center

You may not be going too far from home for the holidays, but you can still count on us to bring you sparkling styles and safe, stress-free shopping. We make it easy to find something for everyone on your list, but unexpected shipping delays may occur this season. To ensure your gifts arrive at their destination on time:

  • Place your JTV order as soon as possible.
  • Follow the holiday shipping cutoff dates below.
  • Give a JTV E-Gift Card -  the gift that's always on time and always in style.
Gemstone Rings

Holiday Shipping Details

As part of the JTV family, we appreciate your business and understanding as we work with all of our shipping carriers to deliver your packages as soon as possible. Carriers are experiencing unprecedented volume and limited employee availability due to the impacts of COVID-19. Delays may occur, but we are doing everything we can to ensure your packages are delivered on time and without interruption. Thank you for your patience during this holiday season.

Standard Shipping
December 17 (7:59pm EST)

Order by 7:59pm EST Thursday, December 17 for standard shipping rates.
 

Three-Day Shipping
December 17 (8pm EST) - December 18

Order from 8:00pm EST Thursday, December 17 to 11:59pm EST Friday, December 18 for an additional $4.99.
 

Two-Day Shipping
December 19-21

Order from 12:00am EST December 19 to 11:59pm EST Monday, December 21 for an additional $9.99.
 

Next-Day Shipping
December 22-23 (2pm EST)

Order from 12:00am EST Tuesday, December 22 to 2:00pm EST Wednesday, December 23 for an additional $13.00.
 

For additional questions, please contact our Customer Experience Team at 1-800-550-8393.


Gift Receipts

Include a gift receipt with your order to make returns quicker and easier for the recipient. The price won't be shown and you can add a personalized message to make your gift of sparkle even more special.

Gift Receipt

Extended Returns

For your convenience, we’ve extended our return policy for post-holiday returns. Items purchased through December 24, 2020 at 6pm EST may be returned or exchanged through January 31, 2021.

Shipping Box

Track Your Order

To track your order, follow the link below and enter your order number you received in your confirmation email and your phone or email address. You can also send a gift tracking link to your recipient.

Delivery Truck

JTV Gift Cards

Send a little holiday joy and jewelry love instantly with a JTV E-Gift Card! It's easy to give and even better to get, plus there's no worry about shipping since you pick the date it will be emailed to their inbox.

Gift Card