I need to talk to someone about my order. What is the JTV customer service phone number?

Please call 1-800-550-8393 or email CustomerCare@jtv.com for assistance with your order from JTV.

I'm not satisfied with my order. Can I send it back?

JTV wants you to be completely satisfied with your purchase. If you're not satisfied, send your purchased product back in its as-shipped condition within 30 days of receipt. Please complete and include the Satisfaction Guarantee return form located on the back of your invoice. For your own protection, merchandise should be returned prepaid and insured via UPS, FedEx, or U.S. mail. Send all returns to: JTV Customer Returns, 190 Hayfield Road, Knoxville, TN 37922

I'm relunctant to enter my credit card information online. Is ordering from JTV.com safe, secure and private?

We understand that many people are reluctant to enter their credit card numbers in unfamiliar places online, but you can rest assured that your information is safe and secure with JTV. We provide optimum protection for secure online transactions by using highly-encrypted, industry-standard Secure Sockets Layer (SSL) transmissions. Our SSL is consistently verified through VeriSign. Click on VeriSign logo to verify. Additionally, we are a Payment Card Industry (PCI) compliant merchant, and all data is stored on a secure server behind a firewall to protect against unauthorized access. For complete details on the privacy of our customer’s information, please read our privacy policy at https://www.jtv.com/help/privacy-policy

JTV General Help

How Do I Contact JTV?

Customer Experience Sales Team:
Phone: 800-581-3002
24 hours a day, 7 days a week
Email: CustomerCare@jtv.com

Customer Experience Service Team:
Phone: 800-550-8393
Monday through Friday, 8:00am to 11:00pm (all times Eastern)
Email: CustomerCare@jtv.com

Please Note: Due to the large volume of questions, our normal response time for email inquiries is 24 to 48 hours. *When contacting the Customer Experience Team, please provide details directly related to your concern such as order number, customer number, telephone number or item number. This will make it easier for us to effectively respond to your request.