I need to talk to someone about my order. What is the JTV customer service phone number?

Please call 1-800-550-8393 or email CustomerCare@jtv.com for assistance with your order from JTV.

Help

Q: Does JTV offer a Satisfaction Guarantee?

JTV wants you to be completely satisfied with your purchase. If you're not satisfied, send your purchased product back in its as-shipped condition within 30 days of receipt. Please complete and include the Satisfaction Guarantee return form located on the back of your invoice. For your own protection, merchandise should be returned prepaid and insured via UPS, FedEx, or U.S. mail. Send all returns to: JTV Customer Returns, 190 Hayfield Road, Knoxville, TN 37922

How do I contact the Customer Experience Team?

Please see our Contact Us page.

Do you offer a Satisfaction Guarantee?

Satisfaction Guaranteed

We at JTV want you to be completely satisfied with your purchase. If you are not totally satisfied, just send your purchased product back in its “as shipped” condition within 30 days from the date of receipt for an exchange or a refund for the price of the item. Please see our Returns Policy for more details and information.

Please complete and include the Satisfaction Guarantee return form located on the back of your invoice. For your own protection, merchandise should be returned prepaid and insured via UPS, FedEx, or U.S. mail. Send all returns to:

JTV Customer Returns
190 Hayfield Road
Knoxville, TN 37922

For your convenience, a pre-addressed return label can be found on the bottom front of your invoice. Shipping charges are nonrefundable.

What are your Terms and Conditions?

Read the complete JTV® Terms and Conditions here.

Is my personal information safe?

We understand that many people are reluctant to enter their credit card numbers in unfamiliar places online, but you can rest assured that your information is safe and secure with JTV®. We provide optimum protection for secure online transactions by using highly-encrypted, industry-standard Secure Sockets Layer (SSL) transmissions. Our SSL is consistently verified through VeriSign®. Click on VeriSign® logo to verify. Additionally, we are a Payment Card Industry (PCI) compliant merchant, and all data is stored on a secure server behind a firewall to protect against unauthorized access.

Is my information private?

For complete details on the privacy of our customer’s information, please read the JTV Privacy Policy.

Tips for using JTV.com

If you are having trouble signing in or adding items to your shopping cart, please check that your web browser's cookies are enabled. Enabling your cookies will insure the ability to log in with your saved account information and place an order. If your browser's cookies are disabled, you will be unable to reach your account or purchase products from JTV.com. To find out more about enabling and disabling cookies, consult your browser's help site.