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Satisfaction Guaranteed

We at JTV want you to be completely satisfied with your purchase. If you are not totally satisfied, just send your purchased product back in its “as shipped” condition within 30 days from the date of receipt for an exchange or a refund for the price of the item.  Please see our Returns Policy for more details and information.

Please complete and include the Satisfaction Guarantee return form located on the back of your invoice. For your own protection, merchandise should be returned prepaid and insured via UPS, FedEx, or U.S. mail. Send all returns to:

JTV Customer Returns
190 Hayfield Road
Knoxville, TN 37922

For your convenience, a pre-addressed return label can be found on the bottom front of your invoice. Shipping charges are nonrefundable.

Read the complete JTV® Terms and Conditions here.

We understand that many people are reluctant to enter their credit card numbers in unfamiliar places online, but you can rest assured that your information is safe and secure with JTV®. We provide optimum protection for secure online transactions by using highly-encrypted, industry-standard Secure Sockets Layer (SSL) transmissions. Our SSL is consistently verified through VeriSign®. Click on VeriSign® logo to verify. Additionally, we are a Payment Card Industry (PCI) compliant merchant, and all data is stored on a secure server behind a firewall to protect against unauthorized access.

For complete details on the privacy of our customer’s information, please read the JTV Privacy Policy.

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