JTV Auctions Help
What is “JTV Auctions”?
America’s Collectibles Network, Inc. d/b/a Jewelry Television “JTV” offers a unique shopping experience on its auction platform called JTV Auctions. JTV Auctions offers customers a more interactive shopping experience than what is found through traditional retail.
Who do I contact if I have a question about JTV Auctions?
Please visit the JTV Auctions Contact Us page or call 800-913-0753. If you have registered for a JTV Auctions account, please be sure to provide the e-mail address associated with your account and a listing number if you are inquiring about a specific auction.
Promotional Email Spam Filters
Why am I not receiving promotional emails from JTV Auctions?
If you’ve subscribed to our promotional emails using Gmail but are not receiving them, check your spam folder. If these emails are being marked as spam, follow these steps to better ensure that you will receive our emails in your inbox.
Add a contact to your address book
- Open Gmail on your device and click the Google apps button in the top right corner.
- Select the Contacts icon.
- From this page, you will be able to add email@example.com to your Gmail address book, which will help prevent future emails from being marked as spam.
Mark received emails as not being 'spam'
- Sign into Gmail and type “JTV Auctions” into the search bar at the top of the page. If no emails appear, search your spam folder by typing “in:spam JTV Auctions” in the search bar.
- Select all JTV Auctions emails by checking the box next to them.
- Then click “Not Spam". Doing so will help to ensure that you receive JTV Auctions emails in your inbox in the future.
I am new to JTV Auctions but I have a JTV.com account already. How do I get started on JTV Auctions?
If you have an existing JTV.com account, enter your log-in credentials. Before you bid on any product, you will be required to enter a valid shipping and billing address and payment method on the Create a JTV Auctions Account page.
I do not have an existing JTV.com account, how do I get started on JTV Auctions?
Everyone is invited to browse or search through our auction categories and listings for items on JTV Auctions, even if you do not have an account. If you see something you would like to bid on and do not have a current JTV account, you must first register by creating a JTV Auctions account. If you don’t have one, it’s free, quick and easy to create an account.
You can always change your user-specific password at any time by editing your User Information in My Account. *Please be aware that changing your password on jtvauctions.com will also change your password for your jtv.com account.
May I browse listings without creating a JTV Auctions account?
Yes, you may browse as much as you like without signing up, however a registered JTV Auctions account is required to bid on all auctions.
Do I have to enter my credit card information when I Create/Register for an account?
The registration process does not require you to enter your method of payment, however you will be prompted for this information before you place a bid for an item. You may also go to My Account to enter your credit card information at any time.
As part of our bidding authorization process, a $1.15 authorization will be made on your credit card to validate and verify your method of payment. You will never be charged this amount and it will be refunded back to your account upon completion of the authorization process. The time frame for the credit of the amount (as a hold or refund) is dependent upon the bidder’s financial institution. JTV Auctions is not responsible for any overdraft fees incurred from holds placed on credit card accounts. To avoid overdraft charges from your financial institution, please be sure you have enough available funds in your account during this hold period. Please contact our Customer Care Department at 800-581-3002 if you have any questions about the credit card authorization process.
What do I do if I have forgotten my password?
If you've forgotten your JTV Auctions account password, click on the My Account button on the top right of the JTV Auctions page. Then click on Sign In in the drop-down menu. On the following page, enter the email address associated with your JTV Auctions account and we will send you a link to create a new password. After creating a new password, use this to log in to jtvauctions.com and onto JTV.com.
What does it cost to register?
It is free to register on JTV Auctions.
Can I update my registration information?
Yes, JTV Auctions users are expected to maintain valid accounts by keeping their contact information (e-mail address, mailing address, and phone number) up to date. This process creates an honest and secure trading environment for JTV Auctions users. To update contact information please visit the My Account page.
Payment for JTV Auctions Items
What are the acceptable methods of payment to purchase items on JTV Auctions?
To ensure fair bidding, a valid MasterCard, Visa, American Express, Discover credit card or JTV Preferred Account card will be required to place a bid. JTV Gift Cards, JTV promotional gift cards, Brilliant Cash, Stretchpay, PayPal, and credits from returned merchandise may not be used to purchase products on JTV Auctions.
Your credit card information is only required the first time you place a bid on JTV Auctions. As part of our bidding authorization process, a $1.15 authorization will be made on your credit card to validate and verify your method of payment. You will never be charged this amount and it will be refunded back to your account upon completion of the authorization process.
Additional bids will not require credit card verification; however, please be sure the address on file for your method of payment matches the billing address entered from your JTV Auctions account. If the billing addresses do NOT match, the transaction may fail at the close of the auction and the order will be canceled. Your order may also be canceled if your payment method is declined for insufficient funds or any other cause.
How do I update my payment method for JTV Auctions?
If you need to update your credit card information, you can do so anytime from the My Account section in the right corner of the JTV Auctions page.
How can I submit a Bid?
After you review the listing Information for the item that interests you, click on Place Bid and follow the directions to enter and confirm your bid. Please note: although you may have already registered with JTV Auctions, you must also update your profile within your JTV Auctions account in order to place a bid.
Do I have to bid a certain amount in order to participate in the Auction?
All products listed on the Website will have a minimum price that must be bid in that auction to qualify to participate (the “Minimum Price”). After you place a bid that either meets or exceeds the Minimum Price, and if you decide to place another bid in the same auction, there is a price specified that your next bid must either meet or exceed (the “ Next Bid Amount”). If your bid does not meet or exceed the Next Bid Amount, then your bid will not be entered into the auction.
For each auction, there will also be an increment that your bid must increase by each time in that auction (the “Bid Increment”). For example, an auction might have a Bid Increment of $5. This means that each time you place a bid in that auction, your bid must increase by at least $5 or by a multiple of $5, such as $25.
What is my Watch List?
You can use the JTV Auctions Watch List feature to keep track of items you’re not ready to bid on but would like to monitor closely so you can make a bid when you are ready. Just click on the Add to Watch List on a listing to add an item of interest to your Watch List.
You can review the full list of items you’re watching by going to Manage My Bids > View My Watch List section of your My Auction Account.
What is a Maximum Bid/Automatic/Proxy Bidding?
JTV Auctions offers a convenient bidding system so registered users don't have to continuously login to re-bid. When you enter the highest price you are willing to pay for an item (the “ Maximum Bid”), the automatic bidding system will place bids, on your behalf, at the Bid Increment amount above the current high bid. The system will bid by the increment to ensure you remain the highest bidder or to meet the reserve price (if applicable), up to your Maximum Bid that was previously entered. Your Maximum Bid is kept confidential until it is exceeded by another bidder. If duplicate Maximum Bids are entered, the customer who entered the Maximum Bid first will get priority and will be the winning bidder.
If another bidder places a higher Maximum Bid, you will receive an email asking you to login and place another bid.
The current bid for an item is $100 with a $10 increment.
Customer A enters a Maximum Bid of $200; Customer A is now winning at $110.
Customer B enters a Maximum Bid of $150.
System will now bid $160 (next bid increment) on Customer A’s behalf to ensure Customer A is still winning.
Customer B re-enters a Maximum Bid of $200.
Customer A is now winning the auction at $200 because he was the first to enter a Maximum Bid of $200.
How are bids displayed within the Bid History list?
The Bid History list only displays the current winning bid amount and losing bids manually entered by bidders. Bid History does not display losing bids placed by the system (Maximum Bid/Automatic/Proxy Bidding) for a Maximum Bid
Can I increase my Maximum Bid after I have placed a bid?
Yes. If your Maximum Bid has been outbid, or you want to increase the dollar amount of your existing winning bid, you can place another bid at a higher amount. To increase your current bid amount, simply return to the listing and submit a new, higher Maximum Bid or the most you're willing to pay for the item.
If you are logged in to your account, the site will recognize you when you place an additional bid. You won't be bidding against yourself when you want to increase your Maximum Bid amount even if you're the current high bidder.
How do I increase my Bid?
To increase your bid, simply enter another bid on the auction. This bid will not change your current bidding amount if you are the highest bidder, but this new bid will be used if you are outbid until the new bid amount is met. Please review the Next Bid Amount and the Bid Increment to determine the amount of your next bid.
I placed a Bid. Why isn’t it showing up on the item page?
There are four steps to placing a bid on a JTV Auctions item. You must complete all four steps for our system to record and display your bid in a listing's Bid History.
- Click the Place Bid button on the listing page of the item you are viewing. You will be asked to Login if you haven't done so already.
- Enter your bid for the item, review your shipping address, confirm you are 18 years old or older and click the Place Bid button.
- Scroll down the Bid Confirmation page, review your bid information and check it for accuracy. At this point, you can either go back to modify or correct the desired quantity and Bid amount, or you can submit your Bid.
- To place your confirmed bid, click the Confirm my Bid button.
Once submitted, you will see information about your bid, including the bid amount placed and if it is currently the winning bid. To place additional bids, click the Place Another Bid button located beneath the Bid History on the Summary page. You can then re-enter a new bid amount, according to the Next Bid Amount as currently shown on the listing page.
When reviewing an item's Bid History after placing a bid, you should reload or refresh your browser so that it displays the most current information.
I have confirmed my bid, but it tells me it is invalid. Why?
There are two reasons why a bid may be considered invalid:
- You have entered an invalid value in the Bid Amount field. Make sure your bid amount contains only numbers and decimal points, such as 45.00. Do not enter any dollar signs ($) or commas (,) into the Bid Amount field.
- Your bid amount is less than the Next Bid Amount. Make sure your bid is equal to or greater than the current Next Bid value shown on the listing page.
Why doesn’t my Bid show up online after I bid?
The Bid History should show your bid as soon as it is entered. If it doesn't appear, you may be viewing an old version of the page. Try clicking your browser's "refresh" or "reload" buttons. The Listing page normally updates ten to twenty seconds after you make a bid to reflect the new Current Bid.
Is my Bid amount visible to others?
With English/Open Auctions, your maximum bid (if you are the current high bidder) will not be shown to other bidders while the current high bid amount is below the maximum bid threshold. The highest amount that will appear is one bid increment above the most recent competitive bid.
With Reserve Auctions, if you are the current high bidder and the Reserve Price has not yet been met, your maximum bid amount will be visible to other bidders as the current auction "Highest Bid" amount. Once the Reserve Price has been met however, the maximum bid amount (if you are the current high bidder) will not be shown to other bidders while the current high bid amount remains below the maximum bid threshold.
How will I know if my bid is no longer a winning bid?
We will send you an email when your bid is no longer a winning bid. However, there can be unpredictable delays in e-mail transmission. We suggest that you regularly visit the JTV Auctions website to check your Bidding Activity in My Account.
Why did a bid from earlier today beat my bid?
If the same bidding amount is entered by two different individuals, the bid placed earlier in time takes priority over all bids at the same price. We encourage you to submit an initial bid as early as possible to ensure time priority at your bid price.
Why does the number of Bids on the listing information page display more Bids in the table than are listed after I click the Bid History link?
If the Number of Bids in the listing table shows more bids than are listed in the Bid History of the item, it is because one or more of the bidders have increased an initial bid at one point during the auction. Every bid made, whether it is an initial bid by a user or an increase, is recorded in the Number of Bids.
It appears as if someone is intentionally overbidding himself. Why is this happening?
In some cases, it can appear that a single bidder is bidding against himself. For instance, the same bidder A might bid $10, $12, $14, $16, and so on. Nothing fraudulent is going on. Most likely you or bidder A is causing this effect by bidding against bidder B's Maximum Bid. Bidder A is trying to find the point where his/her Bid will outbid the Maximum Bid being increased by proxy on each bid. At the time the Maximum Bid price of the bidder B is exceeded, the new bidder A will have a winning bid.
Do all auctions close at exactly the scheduled closing time?
Maximum Bid ensures that bidders always have a chance to challenge bids placed in the final minutes of an auction. If a bid is placed during the last five minutes of an Open or Reserve Auction, the auction will be automatically extended for an additional amount of time, not to exceed five minutes, from the time of the latest bid. This will be indicated on a listing page by the “Or Later” link. You will have to refresh the listing page to get the most updated bid information for each individual listing. The auction will close once all bidding activity has stopped for a period of five minutes.
Can I retract a confirmed Bid?
Confirmed bids may only be retracted at JTV’s sole discretion and require that you submit a formal request to retract. Once you have submitted your confirmed bid, it can only be retracted under the following circumstances:
1. You made a typographical error when placing a bid amount.
2. You submitted your valid bid retraction more than 24 hours before the auction closes.
3. New item information, added by the JTV, changed your understanding of the item for which your bid was placed.
When placing a bid, you are required to confirm that you are 18 years of age or older. JTV Auctions will not honor bid retraction requests because a person under 18 years of age placed the bid in error. You will be held responsible for the transaction and payment.
To make a formal request to retract a confirmed bid, you must contact Customer Service at 800-913-0753 or go to the Contact Us page. Please include the item listing number and the reason for the retraction. No bid retraction requests received less than 24 hours before an auction closes will be processed regardless of the explanation. All bid retraction requests received without a valid explanation will be denied. Bidders who retract their bids may not place new bids on that item unless you made a typographical error when placing a Bid amount. All bid retraction requests will be accepted or rejected at the sole discretion of JTV Auctions.
What is Real Time Bid Refresh?
The Real Time Bid Refresh feature presents the most up-to-date auction information, including Auction Time Remaining, Bid Count, and Current Bid Amount. When a new bid is placed or an auction goes to Bid Extend, the most recent auction information will automatically be presented on the screen without the need to manually refresh the current browser page.
Why did Real Time Bid Refresh automatically deactivate?
Real Time Bid Refresh is set to automatically deactivate after 12 minutes of inactivity on a page that presents auction data such as Auction Time Remaining, Bid Count, and Current Bid Amount. This ensures that in case an active browser session is forgotten and left open, users do not have fresh data constantly feeding into their active browser session and unnecessarily using up network data. When presented with the message “Real Time Bid Refresh is no longer active on the site”, users can choose to click the “Reactivate” button, which will cause the system to resume pushing up-to-date auction data into the active browser session, or users can click “Cancel”, which will prevent Real Time Bid Refresh from reactivating on the current page. Note: if a user chooses to click “Cancel” when presented with this message, they will NOT be shown the most up-to-date auction data, or any new bid activity placed on the listing by other customers. However, manually refreshing the browser window OR clicking through to a new auction page will cause Real Time Bid Refresh to reactivate automatically.
How can I view all bids I've submitted?
Go to My Account and select Manage Bidding Activity. You can view all live auctions (winning or losing) in which a bid has been placed, as well as closed auctions you have won.
Where can I monitor my bidding activity?
You can monitor all your bidding activity from within the Manage My Bids>View My Bid Status section of My Account.
Types of Auctions on JTV Auctions
Is there only one type of auction available on JTV Auctions?
JTV Auctions has several different types of auctions on its website, including but not limited to, English/Open Auctions and Reserve Auctions. Details for how each of these auctions are conducted vary, so please familiarize yourself with the differences between these types of auctions before participating.
What is an English aka an Open Auction?
In an English Auction, buyers bid until the auction ends. The item is then sold to the highest bidder at the end of the auction period. There is no Reserve Price in an English Auction. JTV must sell the item to the highest bidder. Bidding can start as low as the Minimum Price of the auction.
Once the auction closes, email notification with contact information is sent to the buyer and JTV automatically so that arrangements for payment and shipment of the item can be determined.
What is a Reserve Auction?
In a Reserve Auction, JTV sets the Reserve Price which is higher than the Minimum Price. A Reserve Price allows JTV to initiate bidder interest and determine the fair market value of an item. If JTV has set a Reserve Price, you will see either a "RESERVE NOT MET" or "RESERVE MET" message on the listing, depending on whether the current bid is below, at or above the reserve.
RESERVE NOT MET- The current amount of the highest bid is below the reserve price and the item will not sell at auction close.
RESERVE MET - The current amount of the highest bid is equal to, or greater than, the reserve price and the item will be sold.
If the highest bid at the auction close does not meet JTV's Reserve Price, JTV is not required to sell the item unless JTV chooses to do so. In this case, JTV will have a period after the auction closes to contact the highest bidder with the offer below the Reserve Price. Bidders who are contacted under these circumstances, however, are under no obligation to purchase the item.
Why does JTV use a Reserve Price?
In a Reserve Auction, JTV starts the auction at a value below the lowest price at which they are willing to sell (the Reserve Price) to capture the bidder interest. This way, the bidders are not forced to bid at fair market value from the start of the auction. Also, JTV may prefer Reserve Price Auctions when JTV is not sure of the market value of an item and wants to find an audience by enticing multiple bidders' interest.
Why is my Bid not winning when it is the Current Highest Bid?
If you have bid in a Reserve Auction, your bid may be below the Reserve Price. Even if you are the highest bidder in a Reserve Auction, you may still be losing if your bid does not match or exceed the Reserve Price. At the close of the auction, you will see either a "Reserve NOT MET" or "RESERVE MET" message on the listing page depending on whether the current bid is below, at, or above the reserve price.
How can I view all bids I've submitted?
Go to My Account and select My Bids. You can view all live auctions (winning or losing) in which a bid has been placed, as well as closed auctions you have won.
Where can I monitor my bidding activity?
You can monitor all your bidding activity under My Account then click on My Bids.
What is Buy Now?
Buy Now is an alternative listing type offered by JTV Auctions. It gives you the ability to purchase a certain product in real time at a fixed price with no bidding. Buy Now is the easiest and quickest way to purchase an item on JTV Auctions.
How does Buy Now work?
To purchase a Buy Now product, you first need to locate the desired item and click on the Buy Now option if available. Then you will choose the amount of product you wish to purchase. To complete the purchase, you will confirm your shipping information.
How is Buy Now different from an auction?
The Buy Now feature is different because it allows you to purchase the item immediately at the set price instead of bidding against other customers for the same item.
Can multiple buyers purchase the same product?
If multiple units of the product are for sale, multiple buyers may purchase the same item at the same price.
Can one buyer purchase multiple units of the same product?
If multiple units of the same product are for sale, one buyer may purchase larger quantities of the same product if desired.
What does Sold Out mean?
The term Sold Out indicates that the item was once available, but all available units have been purchased and is no longer available.
What is Group Buy?
Group Buy is an alternative listing type offered by JTV Auctions. Group Buy offers products at reduced prices with the condition that a minimum number of buyers is reached to make the purchase.
How does Group Buy work?
To purchase a Group Buy product, first locate the desired item, then choose the amount of product you wish to purchase and click on the Group Buy option. To complete the purchase, you will need to confirm your shipping information and complete checkout. Once the minimum number of buyers has joined the Group Buy auction and agreed to purchase the selected item at the discounted price, your transaction will process and the item will be sold to each individual.
How is Group Buy different from an auction?
Group Buy is different because the sale of an item is dependent upon the minimum number of buyers being reached for the purchase to be completed. You are also able to buy multiple units at a set price.
Can multiple buyers purchase the same product?
Can one buyer purchase multiple units of the same product?
After the Auction
How do I find out if an auction has ended?
You can locate an auction you have bid on by going to My Bids under My Account or by entering the listing number on the search page.
How will I know if I win?
We will notify you by email if you win, however, you are responsible for determining if you have won by visiting the site and checking the status of your bid in My Account.
What happens if I win an auction?
If you are the winning bidder when an auction closes, JTV Auctions will send you an email notification telling you have won the item(s).
You are responsible for returning to the JTV Auctions website to verify that you have won the auction. If you do not receive notice and believe you are the successful bidder, you must verify the auction status under My Account on the top right corner of the website, then click on My Bids. As a winning bidder, the primary payment card you have on file will be automatically charged the amount of your winning Bid plus any shipping, handling, and applicable taxes. If your card is declined, your order will be canceled automatically.
Will I have to pay shipping on products purchased from JTV Auctions?
Yes, shipping charges will apply to product purchased from JTV Auctions along with sales tax (if required by law).
Why can’t I have a PO Box as my Mailing Address?
JTV Auction items cannot be delivered to P.O boxes. We require a street address to ensure your items are delivered to you properly.
I won an auction, but my item has not been delivered within the designated shipping window, what do I do?
Please use the Contact Us form or call 800-913-0753. In your inquiry, please include the listing number and any additional information you have regarding the order and request the shipping status.
Below are some common reasons for auction items not being delivered or shipped on time:
(1). Invalid Credit Card: Please verify your credit card information by visiting your JTV Auctions Account. If your card number is no longer valid or the expiration date has passed, please login to your JTV Auctions account and re-enter your credit card information by following the instructions below:
- Select "My Account" on the JTV Auctions home page.
- Scroll down and select "Payments".
- Select "Checkout" and re-enter your credit card/billing information.
- Confirm Payment
Please Note: In order to successfully checkout for your auction items, the billing address for your credit card must match the billing address entered for your JTV Auctions account. If the billing addresses do NOT match, the transaction may fail at the close of the auction and the order will go unpaid. We cannot guarantee item availability if your card failed to clear after the auction close date.
(2). P.O. Box: If you have designated a P.O. Box in your shipping preferences, this could be the reason for the delay as most carriers used by JTV Auctions and its partners do not deliver to P.O. Boxes.
May I return a product purchased from JTV Auctions?
Yes, all returns are governed by JTV’s Return Policy.