| Shipping Method: per order line item |
|---|
| Standard | $4.99 |
| Three (3) Day | $15.99 |
| Two (2) Day | $20.99 |
| Next Day | $35.99 |
| International: | Mexico: a $12.00 surcharge per item will be added to the U.S. shipping fees listed above. | Canada: a $5.00 surcharge per item will be added to the U.S. shipping fees listed above. |
For additional international shipping options and rates please contact our Customer Experience Team 1-800-550-8393.
Satisfaction Guarantee
We at JTV want you to be completely satisfied with your purchase. If you're not, send it back in its as-shipped condition within 30 days of receipt. Please complete and include the Satisfaction Guarantee return form located on the back of your invoice. For your own protection, merchandise should be returned prepaid and insured via UPS, FedEx, or U.S. mail. Send all returns to: JTV, Customer Returns, 190 Hayfield Rd., Knoxville, TN 37922. For your convenience, a pre-addressed return label can be found on the bottom front of your invoice. Please return one item only per package.Shipping charges are nonrefundable.
What is JTV's Return Policy?
We at JTV want you to be completely satisfied with your purchase. If you are not totally satisfied, just send it back in its condition “as shipped” to you within 30 days from the date of receipt for an exchange or a refund for the price of the item. No returns will be allowed and all sales are final after the 30-day return period. In JTV’s discretion, items received within 31-90 days of the day of customer’s receipt may be accepted and, if accepted, will be subject to a 25% restocking fee. We are unable to accept or process any returns received by us after 90 days from the date of customer’s original receipt of the item. For orders made under the StretchPay™ Installment Payment Program, customer will receive a refund for the installment payments JTV has collected at the time we receive your item(s). Note: CDs and DVDs are nonreturnable if the cellophane is opened. Similarly, fragrances are non-returnable once the packaging is opened, and items packaged in blister packs are non-returnable if the blister pack is opened. Watches are non-returnable if they have been worn or altered. Returns are not accepted for any items that have been sized, altered in any manner, or sold as non-returnable. No items other than the ones listed on the front of the invoice may be included in any one return package; inclusion of other items may delay or prevent your refund. JTV will not accept partial item returns. The entire item and any accompanying appraisals and/or certificates must be sent back for exchange or refund. Shipping, handling fees and processing charges are non-refundable.
