General
How do I contact Customer Experience Team?
Do you offer a Satisfaction Guarantee?
What are your Terms and Conditions?
Is my information safe?
Is my information private?
Tips for using JTV.com
How do I contact Customer Experience Team?
Please see our Contact Us page.
Do you offer a Satisfaction Guarantee?
We at Jewelry Television® want you to be completely satisfied with your purchase. If you're not, send it back in its as-shipped condition within 30 days of receipt. Please complete and include the Satisfaction Guarantee return form located on the back of your invoice. For your own protection, merchandise should be returned prepaid and insured via UPS, FedEx, or U.S. mail. Send all returns to: Jewelry Television®, Customer Returns, 190 Hayfield Rd., Knoxville, TN 37922. For your convenience, a pre-addressed return label can be found on the bottom front of your invoice. Shipping charges are nonrefundable.
What are your Terms and Conditions?
Read our completeTerms and Conditions here .
Is my information safe?
We understand that many people are reluctant to enter their credit card numbers in unfamiliar places online, but you can rest assured that your information is safe and secure with Jewelry Television®. We provide optimum protection for secure online transactions by using highly-encrypted, industry-standard Secure Sockets Layer (SSL) transmissions. Our SSL is consistently verified through VeriSign®. Click on VeriSign® logo to verify. Additionally, we are a Payment Card Industry (PCI) compliant merchant, and all data is stored on a secure server behind a firewall to protect against unauthorized access.
Is my information private?
For complete details on the privacy of our customer’s information, please read the JTV Privacy Policy.
Tips for using JTV.com:
If you are having trouble signing in or adding items to your shopping cart, please check that your web browser's cookies are enabled. Enabling your cookies will insure the ability to log in with your saved account information and place an order. If your browser's cookies are disabled, you will be unable to reach your account or purchase products from JTV.com. To find out more about enabling and disabling cookies, consult your browser's help site.
