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Customer Experience Sales Team


Customer Experience Service Team

  • Phone:  800-550-8393
  • Monday through Friday, 8:00am to 11:00pm (all times Eastern)
  • Email: CustomerCare@jtv.com

Note: Due to the large volume of questions, our normal response time for email inquiries is 24 to 48 hours.

When contacting the Customer Experience Team, please provide details directly related to your concern such as order number, customer number, telephone number, or item number. This will make it easier for us to effectively respond to your request.

Headquarters

  • Jewelry Television®
  • 9600 Parkside Drive
  • Knoxville, TN 37922
  • Phone: 865-692-6000
  • Fax: 865-692-1346

Media Contact


New Vendors

If you would like to become a vendor, please fill out our vendor questionnaire and it will be submitted to the appropriate party for review.


GemStore™

  • 9933 Kingston Pike
  • Knoxville, TN 37922
  • Phone: 865-692-6111
  • Fax: 865-692-1857
  • visit the website

Questions/concerns about Compliance?

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