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Shipping

How will my order be shipped?

How do I know when my order will ship, when it has shipped, and when it will arrive?

When is the charge for my order applied?

How long does it take to reship an item?

Can I have an item shipped to another address?

What are the shipping charges on orders?

What are oversized shipping rates?

Why didn't my whole order arrive at the same time?

My order didn't arrive by the expected delivery date, what should I do?

Part of my order is missing. What should I do?

I received my package, but it has been damaged by the carrier. What should I do?

Tell me about your shipping policy.

How will my order be shipped?

The carrier we use to ship your package for standard shipping is normally determined by the weight and price, and destination delivery zip code of the order. Please refer to the shipping chart below to determine the carrier normally used for your order. In the event your package does not automatically qualify for an expedited shipping method, you may request it for an additional fee.

Weight Order Price Carrier
2 lbs. or less up to $350.00 USPS with delivery confirmation
2 lbs. or more up to $350.00 Either USPS or UPS*. Due to weight and destination delivery zip code, it could be either of the carriers depending on the above criteria.
No restrictions $350.00 - $500.00 Either USPS or UPS* with Delivery Confirmation
No restrictions $700.00 - $3000.00 Either USPS or UPS* with Signature Confirmation
No restrictions over $3000.00 Overnight based on JTV internal policies with Signature Required
No restrictions International Either USPS or UPS*
No restrictions Orders Over 14 Days Either USPS or UPS* with Delivery Confirmation
No restrictions Short Ship Orders Either USPS or UPS* with Delivery Confirmation
No restrictions Claims Orders Either USPS or UPS* with Delivery Confirmation
No restrictions Exchange Orders Either USPS or UPS* with Delivery Confirmation

*Standard shipping rates apply and carrier selection, including possibly a carrier other than USPS or UPS, will be made by JTV unless an expedited shipping method is selected and paid for by the customer.

Delivery Confirmation: provides online tracking of your package, showing a final scan when the package is delivered to your specified delivery address. The final scan is proof of delivery.

Signature Confirmation: provides online tracking of your package. This method of shipping requires that someone be available at the specified delivery address to sign for the package. The signature obtained at the time of delivery is retained by the carrier as proof of delivery.

If you select expedited shipping (three day, two day, next day), packages are normally shipped either USPS or UPS. Items addressed to a PO Box or to AFB/FBO are shipped via USPS.

How do I know when my order will ship, when it has shipped, and when it will arrive?

The agent entering your order will provide the estimated delivery date. If you provide your email address to the agent entering your order or if your email address is otherwise available in our records, or if you place your order online, we will send you an email that confirms your order and estimated delivery date as well as one that tells you when your order has shipped. You can also check your order status on line. Registered customers can view order status in the My Account section in order history and non-registered customers can use the order status link also in the header and footer to check the status on a specific order.

Under standard shipping, most orders will normally be shipped within approximately 1-5 business days*, and time in transit is usually 1 to 5 business days. If you select one of the expedited shipping methods, your order will be delivered within the following parameters. Three (3) Day Shipping: if an order is placed before 2:00 PM the package will attempt delivery on or before the third business day from the date ordered. Two (2) Day Shipping: if the order is placed before 2:00PM the package will attempt delivery on or before the second business day from the date ordered. Next Day Shipping: if the order is placed before 2:00PM the package will attempt delivery the next business day. Any orders placed after 2:00PM on the order date will have one (1) day of transit time added . Sizing and other product alterations may take up to 10 business days to ship; e-check orders take up to 7 business days to clear and will not ship until the payment has cleared; and thus extend the delivery period. Payment issues, inventory location, or fulfillment issues may also extend the delivery period. If you select and pay for one of the expedited shipping methods and unexpected issues prevent timely deliveries, our policy is to timely communicate with you regarding the delays.
*Numerous situations can prevent shipment of a standard shipping order within the normal 1-5 business day period including: orders not in stock, kits, international orders, virtual inventory and other order types as necessary. In any event, if your standard shipping order is not to ship within 10 business days, we send you a communication of the estimated time and that you can cancel the order if you do not want to wait on the delayed shipping.

Note: overnight shipping is not available on all items or for international orders. Other shipping promotions do not apply. Excludes all postal holidays and weekends.

Please allow additional time for processing international orders. Also, the customer is responsible for payment of any customs, duties, taxes, brokerage and fees and extraordinary fees associated with any international order and shipment on international orders.

When is the charge for my order applied?

The charge for your order will not be applied to your method of payment until the order ships unless the payment type is PayPal or E-Check. These orders are charged at the time of order, prior to your order being shipped.

E-Check Orders take approximately 7-10 days to clear your account; the money is removed prior to the order being shipped.

How long does it take to reship an item?

Once we receive a returned item for exchange, please allow 10 to 14 business days to complete a reshipment.

Can I have an item shipped to another address?

You may have your order shipped to an alternative address. During the online ordering process, you will have the opportunity to add new or multiple shipping locations.

What are the shipping charges on orders?

Shipping Method First Item Each Additional Item
Standard $6.99 $3.99
Three (3) Day $11.99 $7.99
Two (2) Day $16.99 $12.99
Next Day $19.99 $19.99
International - Canada and Mexico $18.99 $12.99

*For additional international shipping options and rates please contact our Customer Experience Team 1-800-550-8393.

What are oversized shipping rates?

Heavy shipment items will incur a shipping fee in addition to the base rate. Based upon a shipment’s packaged weight and dimensions, a fee ranging from $4 - $40 will be added to the final shipping price.

Why didn't my whole order arrive at the same time?

At Jewelry Television®, we ship each item as soon as it is fulfilled and packaged. This speeds delivery time, so our customers can enjoy their purchases sooner.

If an order contains multiple items, they may ship at different times. This process allows us to maintain our low prices while expediting delivery times.

You will receive an email notification for each item number as it ships.

My order didn’t arrive by the expected delivery date, what should I do?

We apologize for any inconvenience not meeting the expected delivery date has caused you. Please note that almost all packages now have a delivery confirmation barcode on them. This number was emailed to you upon shipment of the package (if your email address was provided to JTV). If you have this number you can track your package on the carrier’s website (also contained in the email sent to you at the time of shipment). If you do not have an email address in the JTV system, please contact our Customer Experience Service Team at 800-550-8393 any time between 8:00 am and 11:00 pm, Monday through Friday (all times are Eastern). Please have your Customer ID and order numbers readily available when you contact us.

Part of my order is missing. What should I do?

We apologize for the difficulty you have encountered with your order. Our Customer Experience Service Team will be happy to help resolve this situation. For your convenience, our service team is available via telephone Monday through Friday from 8:00 am to 11:00 pm (all times are Eastern). To contact one of our representatives, dial 800-550-8393. You may also contact us via email at CustomerCare@jtv.com. So that we may assist you better, please have your Order Number and/or Customer ID readily available when you contact us (see My Account for Customer ID. Your Order Number can be found in your confirmation email or by selecting the Order Status link). We look forward to serving you.

I received my package, but it has been damaged by the carrier. What should I do?

Our Customer Experience Service Team will be happy to help resolve this situation. For your convenience, our service team is available via telephone Monday through Friday from 8:00 am to 11:00 pm (all times are Eastern). To contact one of our representatives, dial 800-550-8393. You may also contact us via email at CustomerCare@jtv.com. We look forward to serving you.

Tell me about your shipping policy.

The risk of loss and title for all products purchased by you and shipped by JTV pass to you upon JTV's delivery to the carrier for delivery by the carrier to your specified delivery address. The risk of loss and title for all products purchased by you and shipped directly by one of JTV’s vendors pass from such vendor to you upon such vendor's delivery to the carrier for delivery by the carrier to your specified delivery address. Notwithstanding the agreement that risk of loss for any package passes to you upon delivery to the carrier, to accommodate our customers, JTV will assume responsibility for any damage or loss in transit or for non-delivery, provided that JTV receives a written notice of claim within the earlier to occur of (i) forty-five (45) days from the order date, (ii) thirty (30) days from the shipment day, or (iii) twenty (20) days from the date when the shipment was delivered to your specified delivery address. JTV’s assumption of responsibility for damage or loss in transit or for non-delivery terminates if a written claim is not timely received by JTV. In any event, JTV’s responsibility is limited to either replacement of the merchandise or at JTV’s sole option, return of the purchase price and shipping charges. Once the package is delivered to your specified delivery address, JTV’s assumption of responsibility for non-delivery terminates. If your order requires signature confirmation, any order signed for at your specified delivery address is conclusively deemed delivered. If your order requires delivery confirmation, a final scan reflecting delivery to your designated delivery location conclusively establishes such delivery.

Last Revised: July 24, 2012

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