Help

FAQ's for StretchPay™

What is StretchPay™?

StretchPay™ is an installment payment program offered by Jewelry Television® that allows you to purchase certain items in installments over a specified number of months.

How do I know what products are eligible for StretchPay™?

When you’re shopping online, you’ll see a StretchPay™ logo or graphic on the catalog pages, product detail pages and in your shopping cart. If you’re shopping through our broadcast, our show hosts will indicate which items are eligible, and you’ll see a StretchPay™ logo or graphic displayed with the item.

How do I know how many installments I’ll have?

If you buy an item from our broadcast, the number of payments will be displayed near the description of the item, and our call center agents will review this information with you. For internet orders, the number of installments will be displayed next to the StretchPay™ logo on the product detail page, on the order review page and on your order confirmation.

Why is my first StretchPay™ installment higher than the rest?

The product price is divided by the number of installments. Shipping and handling, applicable taxes and all services (such as Jewel Safe™ warranties, appraisals and sizing) are added to the first installment. Because of this, your first installment will always be higher than any subsequent installment(s).

When are my installments due?

We will charge your method of payment for the first installment on the day your item ships. Any additional installment(s) will be charged every 30 days thereafter until the price of the item is paid in full.

What methods of payment can I use to purchase StretchPay™ items?

Visa, MasterCard, American Express, Discover Card and the JTV Preferred Account.

Do you accept debit cards or prepaid cards?

You can pay for StretchPay™ items with a debit card but unfortunately we do not accept prepaid cards.

How do I update my credit card info for my StretchPay™ orders?

If you would like to update your credit card information for StretchPay™ orders, please contact our customer support at 800-550-8393.

Can I use StretchPay™ on an existing order?

To use StretchPay™ installments on an eligible item, you must choose to participate at the time you order. Unfortunately, we can’t apply a StretchPay™ option after an order has been placed.

special offers
Receive promotional emails with special offers and discounts!
JTV on Google+