JTV General Help

How Do I Contact JTV?

Customer Experience Sales Team:
Phone: 800-581-3002
24 hours a day, 7 days a week
Email: CustomerCare@jtv.com

Customer Experience Service Team:
Phone: 800-550-8393
Monday through Friday, 8:00am to 11:00pm (all times Eastern)
Email: CustomerCare@jtv.com

Please Note: Due to the large volume of questions, our normal response time for email inquiries is 24 to 48 hours. *When contacting the Customer Experience Team, please provide details directly related to your concern such as order number, customer number, telephone number or item number. This will make it easier for us to effectively respond to your request.