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FAQs for the StretchPay™ Program

What is the StretchPay™ Program?

How do I know what products are eligible for the StretchPay™ Program?

How do I know how many payments I'll have?

Why is my StretchPay™ deposit payment higher than the other payments?

When is my deposit due, and when are my installments due?

What methods of payment can I use to purchase StretchPay™ items?

Do you accept debit cards or prepaid cards?

How do I update my credit card info for my Stretchpay™ orders?

Can I use StretchPay™ on an existing order?

What is the StretchPay™ Program?

Owning more of the amazing jewelry and gemstones you love is easier with JTV’s Stretch Pay, our flexible payment program that lets you spread the cost of your purchase over two, three or four payments at no additional charge!

How do I know what products are eligible for the StretchPay™ Program?

When you’re shopping online, you’ll see a StretchPay™ logo or graphic on the catalog pages, product detail pages and in your shopping cart. If you’re shopping through our broadcast, our show hosts will indicate which items are eligible, and you’ll see a StretchPay™ logo or graphic displayed with the item.

How do I know how many payments I’ll have?

If you buy an item from our broadcast, the number of payments (including the deposit) will be displayed near the description of the item, and our call center agents will review this information with you. For internet orders, the number of payments (including the deposit) will be displayed next to the StretchPay™ logo on the product detail page, on the order review page and on your order confirmation.

Why is my StretchPay™ deposit payment higher than the other payments?

The product price is divided by the number of payments. Shipping and handling, applicable taxes and all services (such as Jewel Safe™ warranties, appraisals and sizing) are added to the deposit, which you will pay when your item has shipped. Because of this, your deposit payment will often be higher than the monthly installment(s).

When is my deposit due, and when are my installments due?

We will charge your method of payment for the deposit (your first payment) on the day your item ships. An appropriate number of installment(s) will be charged every 30 days thereafter until the price of the item is paid in full.

What methods of payment can I use to purchase StretchPay™ items?

Visa, MasterCard, American Express, and Discover Card.

Do you accept debit cards or prepaid cards?

You can pay for StretchPay™ items with a debit card but unfortunately we do not accept prepaid cards.

How do I update my credit card info for my StretchPay™ orders?

If you would like to update your credit card information for StretchPay™ orders, please contact our customer support at 800-550-8393.

Can I use the StretchPay™ Program on an existing order?

To use the StretchPay™ payment program on an eligible item, you must choose to participate at the time you order. Unfortunately, we can’t apply the StretchPay™ option after an order has been placed.

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