What is the JTV Gold Exchange?

JTV felt strongly that its customers who wanted to sell their unwanted gold and platinum needed a place to go where they could trust the outcome. JTV listened to its customers and the result is JTV Gold Exchange .

What types of gold does the JTV Gold Exchange accept?

The JTV Gold Exchange accepts all gold: 10, 14, 18, 22 and 24 karat or European equivalent, and all platinum. JTV Gold Exchange will also buy personal accessories, including chains, necklaces, bracelets, pendants, charms, lockets, rings, class rings, toe rings, earrings, pins, brooches, cufflinks, tie bars and tacks, money clips, key chains, 16kt dental gold, damaged and broken jewelry, Kinked, knotted & tangled chains, broken links, loose clasps, loose findings, single earrings, and loose earring backs.

What items are not eligible for exchange?

Diamonds, pearls or any other gemstones that are set in your gold or platinum items are not eligible for exchange. Please have all stones removed before sending them. We do not accept any items that are considered to be investment metals (gold bars, coins, ingots, or bullion). In addition, we do not take any timepieces or silver items. Additionally, we don't accept items which contain price tickets or other manufacturing tags or tickets.

How does JTV Gold Exchange determine how much to pay for gold?

JTV Gold Exchange pays for gold based on pennyweight. Gold is usually tracked and sold internationally on a per ounce basis but since most jewelry items weigh far less than an ounce, two smaller measurement terms are used in our industry: grams and pennyweights. Our price will change daily based on the PM London Gold Fix on the business day the packet is received.

Why should I sell my unwanted gold and platinum?

There has never been a better time to sell your unwanted or broken gold or platinum items. Gold prices have recently hit very high levels, and the market continues to stay strong. The price of platinum has also increased dramatically.

How much gold jewelry and other items can I send?

JTV Gold Exchange will purchase any amount of gold or platinum jewelry you wish to sell up to $2,500 per shipment. If you believe your items are valued at over $500.00, please call for special insurance and shipping arrangements. In addition if you have more items than the supplied bag will hold or if the items you are submitting are large and bulky, please call us at 1-800-913-8113.

How do I ship my gold jewelry to the JTV Gold Exchange?

First, complete the request form for the JTV Gold Exchange program or contact us at 1-800-913-8113 to order a packet. The packet will be shipped to the address you provide. Then, simply place your items into the sealable plastic bag and follow our easy instructions. Take your package to the nearest UPS shipping location. As long as you use the prepaid envelope we provide, all shipping expenses are paid for by JTV Gold Exchange.

Yes, JTV Gold Exchange will insure your packet for up to $500. In the event you feel that your packet needs additional coverage, you can use a second packet or contact our service center at 1-800-913-8113.

When your offer is ready, you will be contacted by us, either by phone or email. If you decide to accept the offer, a check will be cut and mailed out to you via US Postal Service 1st class mail. If for some reason you are unhappy with the amount offered, you can decline the offer, and all of your items will be returned to you at no cost to you.

Is there someone that I can talk to concerning my packet or offer?

Yes. There is someone available to help you throughout the entire process. You may either send an email to jtvgold@jtv.com or call 1-800-913-8113 and select option 2 from the menu. Please note: the customer service hours are Monday through Friday from 9AM to 7PM, Eastern Time.

From the Brand You Trust

Over 42,000 customers have trusted JTV Gold Exchange to process nearly $20 million of their gold.

Q: Does JTV Gold Exchange offer a satisfaction guarantee?

Over 38,000 customers have trusted JTV Gold Exchange to process over $17 million of their gold. To ensure you are happy with the offering price, you must see and accept it before payment is made. If you decide not to sell your gold and platinum, we will return it free of charge.

Questions or concerns? Call 800-913-8113.

Request a Packet Check Status

3 Easy Steps

1Ensure your personal information is correct on the enclosed JTV Gold Exchange bag, and place your items in the bag.

2Place the JTV Gold Exchange bag in the prepaid and pre-addressed UPS® envelope.

3Call UPS® for free pickup at your door where available, or drop off at the nearest UPS® location.

Satisfaction Guaranteed

To ensure you are happy with the offering price, you must see and accept it before payment is made. If you decide not to sell your gold and platinum, we will return it free of charge.

Frequently Asked Questions Terms & Conditions