What is the JTV Gold Exchange?

JTV felt strongly that its customers who wanted to sell their unwanted gold and platinum needed a place to go where they could trust the outcome. JTV listened to its customers and the result is JTV Gold Exchange .

What types of gold does the JTV Gold Exchange accept?

The JTV Gold Exchange accepts all gold: 10, 14, 18, 22 and 24 karat or European equivalent, and all platinum. JTV Gold Exchange will also buy personal accessories, including chains, necklaces, bracelets, pendants, charms, lockets, rings, class rings, toe rings, earrings, pins, brooches, cufflinks, tie bars and tacks, money clips, key chains, 16kt dental gold, damaged and broken jewelry, Kinked, knotted & tangled chains, broken links, loose clasps, loose findings, single earrings, and loose earring backs.

What items are not eligible for exchange?

Diamonds, pearls or any other gemstones that are set in your gold or platinum items are not eligible for exchange. Please have all stones removed before sending them. We do not accept any items that are considered to be investment metals (gold bars, coins, ingots, or bullion). In addition, we do not take any timepieces or silver items. Additionally, we don't accept items which contain price tickets or other manufacturing tags or tickets.

How does JTV Gold Exchange determine how much to pay for gold?

JTV Gold Exchange pays for gold based on pennyweight. Gold is usually tracked and sold internationally on a per ounce basis but since most jewelry items weigh far less than an ounce, two smaller measurement terms are used in our industry: grams and pennyweights. Our price will change daily based on the PM London Gold Fix on the business day the packet is received.

Does JTV Gold Exchange offer a satisfaction guarantee?

Over 38,000 customers have trusted JTV Gold Exchange to process over $17 million of their gold. To ensure you are happy with the offering price, you must see and accept it before payment is made. If you decide not to sell your gold and platinum, we will return it free of charge.

Why should I sell my unwanted gold and platinum?

There has never been a better time to sell your unwanted or broken gold or platinum items. Gold prices have recently hit very high levels, and the market continues to stay strong. The price of platinum has also increased dramatically.

How much gold jewelry and other items can I send?

JTV Gold Exchange will purchase any amount of gold or platinum jewelry you wish to sell up to $2,500 per shipment. If you believe your items are valued at over $500.00, please call for special insurance and shipping arrangements. In addition if you have more items than the supplied bag will hold or if the items you are submitting are large and bulky, please call us at 1-800-913-8113.

How do I ship my gold jewelry to the JTV Gold Exchange?

First, complete the request form for the JTV Gold Exchange program or contact us at 1-800-913-8113 to order a packet. The packet will be shipped to the address you provide. Then, simply place your items into the sealable plastic bag and follow our easy instructions. Take your package to the nearest UPS shipping location. As long as you use the prepaid envelope we provide, all shipping expenses are paid for by JTV Gold Exchange.

Yes, JTV Gold Exchange will insure your packet for up to $500. In the event you feel that your packet needs additional coverage, you can use a second packet or contact our service center at 1-800-913-8113.

When your offer is ready, you will be contacted by us, either by phone or email. If you decide to accept the offer, a check will be cut and mailed out to you via US Postal Service 1st class mail. If for some reason you are unhappy with the amount offered, you can decline the offer, and all of your items will be returned to you at no cost to you.

Is there someone that I can talk to concerning my packet or offer?

Yes. There is someone available to help you throughout the entire process. You may either send an email to jtvgold@jtv.com or call 1-800-913-8113 and select option 2 from the menu. Please note: the customer service hours are Monday through Friday from 9AM to 7PM, Eastern Time.

JTV Gold Exchange Program Terms & Conditions

Welcome to jtvgold.com (the “Website”) and to the JTV Gold Exchange Program. The JTV Gold Exchange is operated by MCG Interactive, Inc. (“MCG” or “We” or “Us”). MCG is a sister company to America’s Collectibles Network, Inc., which does business as JTV® and Jewelry Television® (“ACN” and/or “JTV”). Your relationship with Us will be governed by (1) these JTV Gold Exchange Program Terms and Conditions (the “Program Terms”), (2) the JTV Privacy Policy, and (3) our General Terms and Conditions (the “General Terms”). The JTV Privacy Policy and the General Terms are available at www.jtv.com and are incorporated by reference into these Program Terms. If there is a conflict between the Gold Exchange Terms and the General Terms, the Gold Exchange Terms will control.

1. Overview of the Program. We purchase items made of gold and platinum (the "Items") for refining. In these Program Terms, we use the word "Metals" to refer to platinum or gold. After refining, your Items will be melted, and the Metals will be resold. The amount paid for your Items is based upon two things: (1) the total weight and purity or karat grade (pure precious metal content) of the Metals contained in your Items, and (2) the market value of the Metals according to the current London Fix (the price set during two daily bidding sessions in London).

2. What We Don’t Buy. We don’t accept silver in any form or items that are only plated with the Metals. You will not be paid for any stones in your items. We only pay for the gold or platinum itself. If there are stones in your items that you want to keep, you should remove them prior to sending in the packet. The stones will not be returned to you if you decide to sell your precious metals. We don’t accept Items which contain price tickets or other manufacturing tags or tickets. We also don’t accept investment metals (e.g., gold coins, bars, bullion, ingots) or timepieces (e.g., watches, pocket watches). To ensure you get the best possible price for these items, We recommend you visit another reputable source. We reserve the right to decline to purchase your Items for any reason at our sole discretion, including without limitation, declining to purchase those Items that contain insignificant amounts of the Metals or are otherwise of no value. If we don’t purchase your Items, We’ll return them to you at no cost to you.

Although we will generally buy Metals in any amount you wish to send, we have certain limitations:

•   No single shipment can exceed $2,500 in payout value;
•   During any calendar year, we will not make payouts to any single address that exceed $7,500; and
•   During any calendar year, we will not accept more than four packages from any single address.

For questions or for Customer Service, you may contact Us via email at jtvgold@jtv.com or by telephone at 1-800-913-8113. As We discuss more fully below, you can communicate with Us about the Program through either email or by telephone.

3. Requirements to Participate in the Program. You must be at least eighteen (18) years of age in order to sell Items containing Metals to Us. By shipping your Items to Us, you are representing that you are the legal owner of them, that you have the authority to sell them and that you accept the Program Terms. Selling on behalf of others is not permitted, either as an agent or as a representative of any other person or company.

You agree to provide Us all information We request concerning you or your Items. We will, for example, require that you provide your driver’s license number or passport number. We reserve the right to decline to purchase your Items if We do not receive such information.

4. Summary of Our Procedures. You may register for the Program through the Website or by calling Customer Service at 1-800-913-8113. For registration through the Website, you should go to www.jtvgold.com. You will be asked to fill out a form requesting a Program packet (the "Packet"). For telephone orders, you will request a Packet and provide your name and address.

The Packet. After registration on the Website or by telephone, a Packet will be sent to you within two (2) business days (excluding holidays). The Packet will contain information about the Program, as well as instructions and materials to allow you to submit Items to Us, such as a prepaid shipping envelope and a resealable plastic bag for your Items. We will send you emails, if provided, when We ship your Packet to you and when We receive your Packet from you.

Evaluation and Offers. After We receive your Items and evaluate them, We will send you a response by email within two (2) business days (excluding holidays). If We decide your Items are appropriate for purchase, We will make an offer (the "Offer") to you, either by email or in a recorded telephone conversation, to purchase the Items based upon the PM London Gold Fix and the PM London Platinum Fix on the business day the packet is received. As part of the Offer, you’ll be able to watch a video of your Items being unpacked and weighed.

Accepting the Offer. Your acceptance of the Offer will be by email or in a recorded telephone conversation. If you accept the Offer (an "Acceptance"), you’ll be paid the sum in the Offer by check. We’ll mail the check within two (2) business days from the date of your Acceptance. We’ll send confirmation of your Acceptance either by email or U.S. Mail. By cashing, endorsing or depositing the check, you’ll also be confirming your Acceptance of our Offer and your consent to these Program Terms.

Rejecting the Offer. You’ll also have the option to reject the Offer (a "Rejection"). In that event, We will ship the Items back to you within two (2) business days. You will incur no shipping charges, and We will insure the package with your Items up to $500. We will send confirmation of your Rejection either by email or U.S. Mail.

If You Don’t Respond. If We don’t receive a response to our Offer within eight (8) days, We will send a reminder by email, if provided. If We still haven’t received a response from you within six additional days (a total of fourteen days from the Offer), the Offer will be withdrawn, and We’ll return your Items to you at no additional charge.

5. Other processing information. You can check on the status of your Items by going to www.jtvgold.com or by calling Customer Service at 1-800-913-8113. We’ll respond to any inquiries you have about the Program within two (2) business days (excluding holidays). The hours of our customer service department are Monday-Friday 9AM-7PM, Eastern Time.

If you don’t have an email address or if you prefer to communicate by phone, We will notify you of the Offer and receive your Acceptance or Rejection, as outlined in these Program Terms, by telephone in a recorded telephone conversation.

We will not finalize the processing of your Items until 12 days after your Acceptance of Our Offer. We call this our "Hold Period." By cashing, negotiating or depositing the check for the Items, you agree to waive the Hold Period. From time to time, we may offer bonus payments to those who accept certain Offers ("Bonus Payment"). Bonus Payments may take a variety of forms, such as checks or gift cards. By utilizing a Bonus Payment (e.g., cashing a bonus check or using a gift card), you agree to waive the Hold Period.

6. Proper Shipment. We reserve the right to reject delivery of any Packet, mail, envelope or package which appears to be damaged, opened, or tampered-with, and any such Packet, mail, envelope or package will be returned to you at no charge. We won’t have any liability to you for any such items contained in any such attempted delivery or in return of any such Items.

7. Insurance Limitations on Shipped Items. If you use the prepaid shipping envelope in your Packet, your items will be insured with the carrier for a maximum value of five hundred dollars ($500). It’s your responsibility to have the carrier electronically scan the prepaid envelope into its tracking system to ensure that the carrier accepted possession of the envelope. If you think your Items are worth more than $500, We recommend that you contact Us for further instructions. Any Items returned to you will be insured for $500. We will, in our sole discretion, choose the return carrier and receipt-verification method, if any, for each transaction. You agree that your sole remedy for losses that occur during shipment is to process a claim with the carrier.

8. If you change your mind. During the Hold Period or until you cash, negotiate or deposit the check for the Items or until you utilize a Bonus Payment (as discussed above), you can change your mind, revoke your Acceptance, and ask for your Items back. After your Acceptance, any revocation of Acceptance and request for your Items back (a "Revocation Request") must be in writing and received by JTV Gold Exchange, together with the check for the Items, within the 12-day Hold Period. The address for JTV Gold Exchange is Processing Center, 500 Quality Boulevard, Fairfield, Ohio 45014. To make certain that we know the Revocation Request is coming, We suggest that you notify Customer Service at 1-800-913-8113. We’ll ship your Items back to you at no additional charge. By cashing, negotiating or depositing the check for the Items, you waive your right to a hold period.

9. Disclaimer and Limitation of Liability as to Products and Services. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IF APPLICABLE. UNDER NO CIRCUMSTANCES SHALL MCG, ITS SERVICE PROVIDERS FOR THE PROGRAM, SUCH AS QUALITY GOLD, INC. (EACH, A “SERVICE PROVIDER”), OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, LOST PROFITS AND BUSINESS INTERRUPTION WHETHER IN CONTRACT OR IN TORT, INCLUDING NEGLIGENCE, ARISING IN ANY WAY FROM ANY PURCHASE MADE OR PRODUCT OR SERVICE SOLD OR PROVIDED ON THE WEBSITE OR OTHERWISE, EVEN IF MCG OR ANY SERVICE PROVIDER IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR LIABILITY OR THAT OF ANY SERVICE PROVIDER EXCEED THE PRICE YOU RECEIVED YOUR METALS.

10. Changes and Amendments. WE RESERVE THE RIGHT TO CHANGE AND AMEND THESE PROGRAM TERMS FROM TIME TO TIME WITHOUT PRIOR NOTICE TO YOU. SUCH CHANGES AND AMENDMENTS SHALL BECOME EFFECTIVE IMMEDIATELY UPON THE POSTING OF SAME TO THE WEBSITE. YOU ARE RESPONSIBLE FOR REVIEWING THE WEBSITE PERIODICALLY FOR ANY MODIFICATION TO THIS AGREEMENT THAT MAY AFFECT YOUR RIGHTS OR OBLIGATIONS HEREUNDER. YOUR CONTINUED ACCESS AND USE OF THE WEBSITE OR REQUEST FOR A PACKET AFTER THE POSTING OF CHANGES AND AMENDMENTS SHALL BE DEEMED TO CONSTITUTE YOUR ACCEPTANCE OF ANY REVISIONS OR ADDITIONS. CURRENT PROGRAM TERMS CAN BE FOUND AT WWW.JTVGOLD.COM.

11. Content on the Website. The text, images, logos, graphics, photographs, descriptions, illustrations, data and other material on the Website, as well as the selection, assembly and management thereof are herein collectively referred to as the "Content." We reserve the right to discontinue, correct, delete, update, or change any Content, product specifications and prices at any time without notice to you.

Unless otherwise agreed in writing, the Content is Our exclusive property and is protected under the copyrights, trademarks, service marks, and other proprietary rights that are owned by Us or by third parties that have licensed their use to Us. Unless We agree otherwise in writing, your use of the Content is limited to your own personal, non-commercial use in connection with shopping and ordering on this Website and for no other purpose. Any use, by you or anyone else authorized by you, other than that specifically authorized in this Agreement or in writing by Us is strictly prohibited. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. Nothing contained on this Website should be construed as granting, by implication or otherwise, any license or right to use any displayed trademark or service mark without Our written permission or any third party that may own such trademarks or service marks. We will aggressively enforce our intellectual property rights to the fullest extent of the law. The Content may contain errors, inaccuracies, omissions and typographical errors or may be out of date. You acknowledge that MCG provides the Content for informational purposes only and that any errors, inaccuracies, or omissions in the Content are not binding on MCG unless specifically indicated to be so.

12. Disclaimer and Limitation of Liability as to the Website and Content. MCG MAKES NO WARRANTIES OR REPRESENTATIONS WHATSOEVER WITH RESPECT TO THE WEBSITE, THE CONTENT, OR ANY LINKED WEBSITE (COLLECTIVELY, THE “WEBSITES”), INCLUDING THE AVAILABILITY OF ANY OF THE WEBSITES OR THE CONTENT, INFORMATION AND MATERIALS ON THEM OR THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THAT CONTENT AND INFORMATION. MCG ALSO DOES NOT WARRANT OR REPRESENT THAT YOUR ACCESS TO OR USE OF THE WEBSITES WILL BE UNINTERRUPTED OR FREE OF ERRORS OR OMISSIONS, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITES ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL COMPONENTS. WITHOUT LIMITING THE FOREGOING, THE WEBSITES AND ALL CONTENT PROVIDED ON THE WEBSITES ARE PROVIDED TO USERS "AS IS," WITH NO WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. THE "AS IS" CONDITION OF CONTENT IS EXPRESSLY MADE A CONDITION OF ANY TRANSACTION ARISING THROUGH OR AS A RESULT OF THE WEBSITES. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.

UNDER NO CIRCUMSTANCES SHALL MCG OR ANY OF ITS SERVICE PROVIDERS, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS OF MCG OR ANY OF ITS SERVICE PROVDERS BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, WHETHER IN CONTRACT OR IN TORT INCLUDING NEGLIGENCE, ARISING IN ANY WAY OUT OF ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE WEBSITES OR THEIR CONTENTS, LOST PROFITS, BUSINESS INTERRUPTION OR LOSS OF PROGRAMS OR OTHER DATA ON COMPUTER SYSTEMS OR OTHERWISE, EVEN IF MCG OR ANY SERVICE PROVIDER IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE LIABILITY OF MCG OR ANY SSERVICE PROVIDER EXCEED TEN DOLLARS AND NO CENTS ($10.00).

13. Indemnity. You agree to defend, indemnify and hold harmless MCG and its affiliates, each Service Provider, and their respective employees, officers, directors, agents and representatives from any claim, losses, damages, liabilities, costs, or demand, including reasonable attorney’s fees, arising out of or relating to your breach of these Program Terms and/or your participation in the Program; provided, however, this indemnity shall not apply to any claims, losses, damages, liabilities, costs or demands resulting from the gross negligence or willful misconduct of MCG or any Service Provider. The foregoing indemnification obligation shall survive termination of these Program Terms and Conditions and the conclusion of the purchase of any of your Items under the Program.

14. Entire Agreement. These Program Terms constitute the entire agreement between you and MCG concerning the Program, and they supersede all previous written or oral agreements between you and MCG concerning the Program.

15. Applicable Law. These Program Terms and the rights and obligations arising out of or relating to the Program shall be governed and construed according to the laws of the State of Tennessee, without regard to its conflicts or choice of law provisions. The exclusive venue for any litigation arising out of, or related to participation in the Program, these Program Terms and Conditions, or use of the Website shall be in the United States District Court for the Eastern District of Tennessee at Knoxville, Tennessee, unless that Court lacks subject matter jurisdiction in which case the courts of general jurisdiction of Knox County, Tennessee shall be the exclusive forum and venue for any such action. You agree that, regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the Program must be filed within one (1) year after such claim or cause of action arose or be forever barred.

16. General. No waiver by Us of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. If any provision of these Program Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms herein and shall not affect the validity and enforceability other provisions of these Program Terms. The headings and captions herein are intended for convenience only and shall in no way affect the interpretation of these Program Terms.

MCG and its Service Providers shall not be liable for any nonperformance or delay in performance caused by any act beyond its reasonable control, including but not limited to acts or omissions of third parties, epidemics, pandemics, unavailability of supplies, equipment failure, war, strikes, lock-outs, fire, flood, or any other act of God, any law, regulation, ordinance (or changes in any law, regulation or ordinance), or other act or order of any court, government, or governmental agency, or delays, unavailability, errors, or other failures of the Internet or other data networks.

LAST REVISED: April 17, 2020.