JTV's Employee Discount Program

Employee discounts are a benefit provided to JTV employees for their personal use and for use while purchasing gifts for family and friends. Please read JTV's polices concerning this valuable benefit.

Eligible Products and Discount Policy

The program allows employees to buy products sold by JTV, other than the exceptions noted in this policy or as deemed by Jewelry Television, at a discounted rate through www.jtv.com. The employee price (10% above cost plus any applicable state and local sales tax) will be reflected on product details pages for all eligible items.

From time to time, mistakes may occur in entering the cost or price of an item into our system. For example, when an item is remerchandised (given a new SKU number), it may not reflect the true cost we paid to acquire the item from our vendor. If an item is listed with an incorrect price or cost for any reason, including, without limitation, due to supplier error in providing pricing information, typographical error, or any other error, we have the right to refuse or cancel employee orders, regardless of whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and our order is cancelled, we will promptly issue a credit to your credit card account in the amount of the incorrect price. If the item has been shipped, it must return the item.

To protect this valuable employee benefit, each employee has a duty to report potentially incorrect pricing or cost information to his/her supervisor. We want to provide a good rule of thumb to determine when a mistake has occurred. If the cost or the employee sales price of an item is less than thirty percent (30%) of our retail price, we've probably made a mistake. For example, if the retail price of an item is $120 and the cost is listed as $20, the cost information was probably entered in error.

To maintain the viability of the Employee Discount Program, mistakes concerning price or cost must be reported. Employee search for or purchasing items with price or cost errors are in violation of this policy. Such abuse is serious and may result in suspension or termination of employee discount benefits and my also result in corrective action up to and including termination of employment.

Limitations on Items You May Purchase

Some of our product is purchased for specific marketing or merchandising strategies and may not be eligible for the Employee Discount program or at the Employee Discount Price. Premier items and items specifically purchased for a planned event that have not been shown to the public are examples of items not available to employees. Other items may include, but are not limited, to certain gemstones, silver, stainless, and fashion watches and may have an alternate discount above cost applied to them. Ineligible products will not reflect an additional discount, and the employee purchase price will be reflected as "Employee Price" on product details pages on JTV.com.

StretchPay and JTV Preferred Account

StretchPay is not available for employees at this time, however employees can apply for our JTV Preferred Account by going through the Employee Store check-out process or over the phone by calling Customer Service at 1-800-619-3000. For more information about the JTV Preferred Account program, please visit https://www.jtv.com/help/jtv-preferred-account.


Employees may return merchandise purchased with their employee discounts through JTV.com, except as noted below, if the items are in new, saleable condition.

All items ordered online from the JTV.com Employee Store may be returned by UPS, FedEx or US Mail. These items must be sent insured and prepaid within 30 days of the shipping date. Employees who timely return items they have ordered will receive a refund of the purchase price on their purchasing card account.

Any items returned beyond the designated timeframes, if accepted, will be subject to a restocking fee. JTV will determine whether to accept such late returns at our sole discretion.

Purchases made through the GemStore may be returned to the GemStore within 30 days of the receipt. You will receive credit to your method of payment. You must provide a copy of your receipt for returns.

For additional information, see the Returns Policy for Employee Sales located under the Employee Sales tab on MyJTV.

Important Additional Restrictions

The Employee Discount Program is not intended for commercial or business purpose. Any abuse of the Program for private gain is strictly prohibited. You may use your discount to purchase gifts for family and friends provided they are paid entirely by you and you are not reimbursed. Subject to the exceptions below, employees may not purchase JTV merchandise and resell it for financial gain.

There are two exceptions to this rule:

1. Occasional sales of an employee's pre-owned product, i.e., product not originally purchased with the intent to make a profit will not be considered a violation. If the time between the employee's purchase and resale is short, the sale will likely not fall with this exception, and the sale will probably violate this policy. An employee must make a request to the HR Representative for their department. Decisions will be made on an individual basis.

2. Purchasing products such as Jewel School products with the intent to make jewelry for resale is acceptable. There is no quantity limitation on such sales; however, JTV employees must ensure that the time spent selling these items does not interfere with their duties at JTV.

Violations of this policy will be considered on an individual basis and could result in corrective action up to and including termination. We reserve the sole right and discretion to limit or stop the discount for purchases if we believe the policy is being abused in this manner.