JTV Gold Exchange

Why Should I Use JTV Gold Exchange?

JTV Gold Exchange is affiliated with Jewelry Television®. As one of the largest jewelry retailers in the country, Jewelry Television® (“JTV”) is opening the world of fine jewelry and gemstones to everyone, every day. JTV is committed to offering the largest selection of fine jewelry and gemstones at great prices — while providing its customers outstanding service and quality. We invite you to join the Jewelry Television® family of customers and find out why millions of viewers trust JTV for all of their jewelry and gemstone purchases!

Why is JTV Gold Exchange Buying Gold?

24k gold prices have recently hit very high levels, and the market continues to stay strong. That means it’s the perfect time to get a terrific payout on your unwanted gold. As gold prices have climbed, JTV customers see all the options with infomercials or internet sites, but don’t know whom to trust. JTV feels strongly that its customers who want to sell their unwanted gold, silver, and platinum need a place to go where they can trust the outcome.

Why Should I Sell My Unwanted Gold, Silver, and Platinum Today?

There has never been a better time to sell your unwanted or broken gold or platinum items. Gold and silver prices have recently hit very high levels, and the market continues to stay strong. The price of platinum has also increased dramatically.

What Items Should I Not Send In?

We do not accept any items that are considered to be investment metals (gold bars, coins, ingots, or bullion). In addition we do not take any timepieces. Additionally, we don’t accept items which contain price tickets or other manufacturing tags or tickets.

Can I Send Items That Contain Gemstones?

You will not be paid for any stones in your items. We only pay for the gold, silver, or platinum itself. If there are stones in your items that you want to keep, you should remove them prior to sending in the packet.

How Much Gold Jewelry and Other Items Can I Send?

We will purchase any amount of gold, silver, or platinum jewelry you wish to sell up to $10,000 per shipment. If you believe your items are valued at over $500.00, please call for special insurance and shipping arrangements. In addition if you have more items than the supplied bag will hold, please call us at 1-888-976-9588.

How Do I Ship My Gold Jewelry to You?

First complete the request form for the JTV Gold Exchange program at www.jtvgold.com. The packet will be shipped to the address you provide. Then, simply place your items into the sealable plastic bag and follow our easy instructions. Take your package to the nearest UPS® shipping location. Click here to find a UPS® shipping location near you.

Does It Cost Me Anything to Send You My Unwanted Jewelry?

No. As long as you use the prepaid envelope we provide, all shipping expenses are paid for by ®JTV Gold Exchange.

Why do I have to provide an Email Address?

Your email address is our means of providing secure, documented communication throughout the gold-buying process. By providing us your email, you will also be able to track your gold, silver, or platinum throughout the process.

How Will I Know When JTV Gold Exchange Receives my Packet?

We will send you an email once we receive your packet.

Another option is to write down the tracking number that is printed on the outer envelope provided in your packet. This number can be tracked by either going to www.ups.com or by calling 1-800-PICK-UPS.

Can I Send My Items Back via Mail or Another Carrier?

We only accept packages that we have assigned a unique identification number. This number is generated by you completing the on-line registration. If you would rather use a different package than the one supplied with the packet please affix the supplied label to your package making sure that the barcode and address is still readable. The mailing address for all packages is:

Processing Center
9600 Parkside Drive.
Knoxville, TN 37922

Is My Gold Insured?

Yes, JTV Gold Exchange will insure your packet for up to $500. In the event you feel that your packet needs additional coverage, you can use a second packet or contact our service center at 1-888-976-9588.

How Does JTV Gold Exchange SM Calculate the Cash Value of the Items I Send?

JTV Gold Exchange SM calculates the cash value of your items sent based on three factors:

• The price of gold, silver, or platinum as quoted by the London Afternoon Fix on the business day the packet is received.
• The purity of the metal. For example, gold purity is measured as a percentage of 24 karats:
  • 10kt is 41.6% pure gold
  • 14kt is 58.3% pure gold
  • 18kt is 75% pure gold
  • 22kt is 91.7% pure gold
  • 24kt is 100% pure gold
• The actual weight of your items sent in.

Why Do You Use the Term Pennyweight and How Does That Relate to Gold Measurements?

Gold is usually tracked and sold internationally on a per ounce basis but since most jewelry items weigh far less than an ounce, two smaller measurement terms are used in our Industry; Grams and Pennyweights. We use pennyweights at JTV Gold Exchange.As a quick reference:

• 20 pennyweights = 1 ounce of gold
• 31.1 grams = 1 ounce of gold.
• 1 pennyweight = 1.555 grams

How Will I Be Paid?

When your offer is ready, you will be contacted by us by email. If you decide to accept the offer, a check will be cut and mailed out to you.

What if I Decide Not to Accept the Offer Amount?

If for some reason you are unhappy with the amount offered, you can decline the offer, and all of your items will be returned to you at no cost to you.

What Happens Once I Accept the Offer for the Gold I Send?

Once our offer is accepted and you receive the check, your jewelry will be melted within 12 days of acceptance of the offer.

Is There Someone That I Can Talk to Concerning My Packet or Offer?

Yes. There is someone available to help you throughout the entire process. You may either send an email to jtvgold@jtv.com or call 1-888-976-9588. Please note: the customer service hours are Monday through Friday from 8AM to 7PM, Eastern Time.

I Live in Canada or Mexico; Can I Send My Gold into the JTV Gold Exchange Program?

We are currently only accepting gold, silver, and platinum from customers within the United States with a valid street address at this time (no post office boxes, please).

What Are Your Terms and Conditions?

The terms and conditions for the JTV Gold Exchange program are published at https://www.jtv.com/gold-exchange/terms. In addition, our relationship will be governed by the terms and conditions for our website jtvgold.com and by our JTV.com privacy policy. We encourage you to familiarize yourself with these policies. We have tried to summarize many of those terms and conditions in our FAQs, but ultimately these terms and conditions and policies will control if there is any question.

If you have questions please call our customer service department at 1-888-976-9588 and one of our knowledgeable operators will assist you to ensure your transaction with us is trouble free.