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Tolly Harris joined Jewelry Television® (JTV) in 2012 and serves as the company’s Executive Vice President of Customer Care and Operations. He leads a highly experienced team and provides comprehensive oversight of key operational functions (Domestic and International), including Customer Care, Quality Assurance, Logistics, Receiving, Order Fulfillment, Shipping, Returns Processing, Jewelry Repair and Assembly, Asset Recovery, Loss Prevention, Facilities and Building Maintenance. In addition to these responsibilities, he is also President of JewelSafe LLC and leads JTV’s Private Label Credit Card (PLCC) program.
Before joining JTV, Tolly served as Director of Store Operations, Customer Experience, and Workforce Management at Belk Department Stores in Charlotte, NC, where he led a team supporting 305 locations and over 25,000 employees. Prior to Belk, he spent 15 years at Saks Incorporated in various leadership roles, including Director of Human Resources where he drove industry-leading employee retention and customer service performance, Director of Training & Development, Regional Director of Loss Prevention and Operations, as well as multiple Store Management positions.
Tolly also lends his leadership and expertise to the community and has served in the following roles:
• Contact Center Advisory Council, Atlanta, GA
• Southeastern Contact Centers, Leadership Board
• Industrial Development Board of Knoxville, TN
• Board of Directors, Leadership Knoxville
• Leadership Knoxville, 2019
• United Way of Knoxville Campaign Cabinet
• United Way of Knoxville Investment Committee Member
• Board of Directors, President, West Knox Lacrosse Club – 501(c)(3)
• Board of Directors, Tournament Director, Fort Mill Lacrosse Club – 501(c)(3)
