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Products

Do you offer ring sizing?

When will you have this item back in stock?

When will I receive my appraisal?

Can I order an appraisal for products that do not mention appraisal?

What is a pre-owned item?

What is reconditioned, not worn?

What is MSRP?

What is Clearance Pricing?

What is Today's Best Value?

What is the Sale Price?

What is the JTV Price?

What does If Sold Separately mean?

What is the Estimated Appraised Value?

For gemstones, what's the difference between minimum weight and average weight?

How precise are the carat total weights you list for your color gemstones and color gemstone jewelry?

Why does the product I received look different than the product I ordered online?

Why don’t you provide clarity grades for colored gemstones?

Why don’t you provide the 4 C grades on most of your diamond jewelry?

Do you offer ring sizing?

Sizing is available for gold or platinum rings—provided that the setting does not prevent it from being altered. Unfortunately, we do not offer sizing for silver, vermeil, or overlay (i.e. platinum over gold) pieces at this time.

If sizing is available for online product, it will appear as a Product Option on the Product Information page (directly below the Quantity option). From the Custom Sizing drop box you may select the available ring size you wish to order before clicking Add to Cart. Once the item is your cart, you have the option to deselect or reselect the custom sizing option before placing your order. For broadcast items, simply notify the operator that you would like to have the item sized. Please note: Sizing will add approximately two weeks to the ship time and rings that have been sized by JTV are eligible for returns but rings sized by another jeweler are non-returnable.

Sizing is billed according to the size and type of metal. Gold items are charged two times the requested size. Platinum is billed at six times the requested size. Prices are subject to change without notice.

When will you have this item back in stock?

When a product is out of stock, you will notice a “Want to know when this item is back in stock” box at the top of the item’s product details page. Simply click on the box to enter your name, phone number and email address to receive email notification if/when the product becomes available.

When will I receive my appraisal?

Your appraisal should arrive within five (5) business days after receipt of your item. Your appraisal will arrive separately from your item.

Can I order an appraisal for products that do not mention appraisal?

You can order an appraisal for products for an additional fee. This will add at least 14 days to your order processing. For questions or inquiries, call our Customer Experience Team at 800-550-8393.

What is a pre-owned item?

Pre-owned products are gently used items resold at sensible prices. Each item is inspected before selling and comes with JTV’s satisfaction guarantee.

What is reconditioned, not worn?

These watches have not been previously sold or worn.  All watches were put through a comprehensive certification program to ensure the watch operates at manufacturer’s specifications.  Only new manufacturer parts were utilized if any replacement was required.  Service Jewelry Repair, Inc. provides a 1 year limited warranty with each watch purchase.

The certification program is the following 10 point check list:

  1. Bench test for 48 hours; the watch will sit idle for a period of 48 hours to insure that it is keeping the proper time and that all functions are working properly for this period of time.
  2. Pressure test
  3. Polish case and band to like new condition
  4. Check security of clasp
  5. Case back secured with gasket properly sealed
  6. Stem and crown inspected
  7. All watch features tested to insure they are working properly
  8. Crystal checked for scratches and secured properly with no lint, dust, etc
  9. All pins in band checked for security
  10. All watches go through a quality control procedure with two separate specialists

What is MSRP?

“MSRP” is an abbreviation for manufacturer’s suggested retail price, the price at which the manufacturer recommends retailers sell the item. This price doesn’t represent our past or current price. We provide the MSRP to give you an approximate reference to the customary price charged by national, non-discount retailers. To the best of our knowledge, the MSRP does not materially exceed the highest retail prices at which national non-discount retailers are typically selling each item. The MSRP doesn’t show the prevailing price in each market at any specific time, including during the previous ninety days. Such prices may vary from time to time.

What is Clearance Pricing?

Jewelry Television has even more ways for you to save with “Clearance Pricing”! We are clearing out product to make room for new merchandise that we have arriving daily! Take advantage of these discounts to save on our product that was already value priced! Items offered at the clearance price are while supplies last.

What is Today's Best Value?

Jewelry Television has even more ways for you to save with “Today’s Best Value” (TBV). Today’s Best Value is the BEST “Value” of the day, debuting at 12am EST. Hand selected for its quality, value, and uniqueness, the Today’s Best Value item is only available for one day (midnight EST), at this special price, or until they are sold out. Today’s Best Value is just one of the many ways JTV brings you superior values. The Today’s Best Value should exemplify quality, value and uniqueness.

What is the Sale Price?

JTV has even more ways for you to save with “SALE” pricing. Discover the savings on selected items from your favorite brands, collections and our customer favorites. You must act quickly – these special prices are good for a limited time. “Sale” pricing is only valid for a limited time, it is not clearance. See Clearance Pricing. The “sale” pricing period is only valid for the pre-determined length of time and the item returns to its regular JTV price when done.

What is the JTV Price?

The JTV Price offers tremendous value and competes favorably anywhere in the market. We want our customer to trust that they do not have to shop any further to find a better value.

What does If Sold Separately mean?

Jewelry Television has even more ways for you to save with “If Sold Separately” pricing. An “If Sold Separately” (ISS) item is an item that is a combination of two or more separate sku’s that have been combined into one distinct “kit” sku. The ISS pricing will reflect a discount from the total retail of all the separate items. The ISS price is the total P1 retail of the related items.

What is the Estimated Appraised Value?

Jewelry Television offers you tremendous values due to their immense global buying power, sourcing expertise, and direct manufacturing partners. One way we demonstrate that value is through an “Estimated Appraised Value.” An “EAV” provides the customer with a statement of “market value” for the item being sold. An EAV is completed by in independent, third party consultant who is educated and certified to complete the appraisal. An EAV is meant to demonstrate the “market value” of the item based upon both intrinsic value and market conditions for precious metals and stones.

For gemstones, what's the difference between minimum weight and average weight?

Gemstone weights may be represented in one of two ways: as a minimum or an average. An average is an approximate weight; a stone may weigh more or less than the stated weight. A minimum weight will be equal to or greater than the stated weight.

How precise are the carat total weights you list for your color gemstones and color gemstone jewelry?

JTV sells colored gemstones, including both loose gemstones and gemstones in jewelry, and often advertises the stones’ weights. The advertising normally specifies whether the colored gemstone item sold is a minimum weight, an average weight, or a specific weight. Unlike diamonds, colored gemstone cutting is not precise and weights therefore vary even for cut colored gemstones with the same dimensions. There are many other reasons why colored gemstone weights are not always precise. Accordingly, there may be minor variations between advertised weights and actual weights, and any weight advertised by JTV for a colored gemstone is approximate (meaning there could be minor variations), whether sold as a specified minimum weight, a specified average weight, or a specified weight for that particular item.

Why does the product I received look different than the product I ordered online?

Please note that online images of products and product packaging are graphical representations only and may not reflect the final product that you receive. Representative gemstone images are chosen at random from sample inventory, and since no two gemstones are exactly the same, variations with each gemstone are normal and will almost always be present in your purchase. Jewelry images give a balanced representation of the inventory available. The purchased product may vary slightly from what is shown. If you are unhappy with your purchase please see our returns section.

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Why don’t you provide clarity grades for colored gemstones?

Typically, clarity grades are meant to categorize diamonds, while colored gemstones use various other methods to evaluate their quality. Unlike diamonds, there is no universally accepted grading system for colored gemstones.

Clarity grading in diamonds is more objective; while clarity grading in colored stones is more subjective. Clarity is more important as a valuation factor in diamonds than it is in colored stones. In colored stones, there is a myriad of other factors that determine value. Some of those factors include:

  1. Color (Hue, Tone and Saturation)
  2. Size
  3. Rarity & market conditions
  4. Phenomena (optical properties)
  5. Quality of Cut

A complication in grading colored stones arises from the fact that the absolute definition of grades varies with the type of gem material. The Gemological Institute of America (GIA) system for grading clarity in colored stones divides gem varieties into three types, depending on how included the gem material tends to be. The best Type 1 gems are very clear, almost completely free of visible inclusions even under 10 x magnifications. The best Type 2 stones tend to have inclusions that can only be seen under 10x magnification, and even the best Type 3 gems usually have inclusions that can be seen without any magnification at all. For example:

  • Type I colored stones include Aquamarine, Morganite, Smoky Quartz, Topaz (blue, yellow, orange, pink, red), Zircon (blue), and Tanzanite.
    In the marketplace these gemstones are often virtually inclusion-free.
  • Type II colored stones include Corundum (all colors), Garnets (all species), Iolite, Peridot, Quartz (Amethyst, Citrine, Ametrine), Spinel (all colors), Tourmaline (blue, orange, yellow, parti-colored), and Zircon (green, orange, red, yellow).
    In the marketplace these gemstones are usually included.
  • Type III colored stones include Emerald, and Tourmaline (red, watermelon).
    In the marketplace these gemstones are almost always included.

Why don’t you provide the 4 Cs grades on most of your diamond jewelry?

One of our goals at JTV is to open the world of jewelry and gemstones to everyone but we have to make it affordable. In order to provide grades for all diamond products it would become too costly and JTV would no longer be able to pass our savings on to our customers. From time to time we will have a certified product to offer our customers that has the grading information along with the certification that will always be noted in the product description. Always remember – at JTV, we want you to be satisfied with your purchase. If you don’t think it’s beautiful, just return it to us for a full refund within our stated return period.

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