Help

PayPal Frequently Asked Questions:

Please note that PayPal may only be used on orders containing one item. For multi-item orders, an alternative method of payment must be selected.

Can PayPal be used on JTV® Auctions?

Currently, PayPal can only be used to purchase non-auction items. This may change in the future.

Why is PayPal faster and more convenient than credit cards?

During the checkout process, you do not need to enter your personal information and billing/shipping addresses. You simply enter your name and your E-mail address. PayPal takes care of the rest for you.

Is PayPal free?

It's free to sign up for a PayPal account or to send money to friends and family. You can also transfer funds from your bank accounts to your PayPal account at no charge.

How do I set up a PayPal account?

It's easy to set up a PayPal account at www.PayPal.com. Note that it takes a couple of days to set up a PayPal account, due to the advanced fraud-prevention steps in the setup process.

Do I need a credit card to use PayPal?

No. You can set up your PayPal account so that payments come from your bank account or your credit card.

Can I use a credit card with PayPal?

Yes, you can use Visa, MasterCard, Discover, and American Express with PayPal. PayPal, not the merchant, then charges your credit card. Plus, when you pay with PayPal, you do not expose your credit card number to the merchant.

What can I do with PayPal?

You can securely send and receive online payments. Here are other ways to use PayPal:

  • pay for online purchases
  • accept credit cards
  • send and request money worldwide
  • track your online spending

If I need to return an item, do I do anything differently?

No, the process doesn’t change at all. You will receive a notification E-mail from PayPal after Jewelry Television® has processed your return stating that your PayPal account has been credited.

What happens if there is an unauthorized payment made from my PayPal account?

PayPal provides 100% protection against unauthorized payments. See www.PayPal.com for details.

Do I ever need to worry about fraud or scams with PayPal?

No, because PayPal has advanced fraud-detection techniques that prevent online fraud. Nevertheless, customers may receive E-mails that appear to be from PayPal but really are not. Remember that PayPal will never ask for personal information in an E-mail, and you should never click on links in an unsolicited E-mail. If you need to update any information, type www.PayPal.com into your web browser and log onto the PayPal website directly.

If I have more questions about PayPal, where can I go for answers?

Go to the Help Center on the PayPal home page: www.paypal.com

I recently participated in a PayPal “CashBack” promotion. How long must I wait before I will get my CashBack award?

The CashBack award works much like a mail-in rebate, except that you do not need to submit anything to anyone to get it. Your PayPal account will be credited automatically at the end of an 8-week waiting period. The waiting period is required to ensure that the purchased product has not been returned. For more details, see the promotion information posted on JTV.com.

JTV on Google+