Products
Do you offer ring sizing?
When will you have this item back in stock?
When will I receive my appraisal?
Can I order an appraisal for products that do not mention appraisal?
What is a preowned item?
What is reconditioned, not worn?
What is MSRP?
For gemstones, what's the difference between minimum weight and average weight?
Why does the product I received look different than the product I ordered online?
Why don’t you provide clarity grades for colored gemstones?
Why don’t you provide the 4 C grades on most of your diamond jewelry?
Do you offer ring sizing?
Sizing is available for gold or platinum rings—provided that the setting does not prevent it from being altered. Unfortunately, we do not offer sizing for silver, vermeil, or overlay (i.e. platinum over gold) pieces at this time.
If sizing is available for online product, it will appear as a Product Option on the Product Information page (directly below the Quantity option). From the Custom Sizing drop box you may select the available ring size you wish to order before clicking Add to Cart. Once the item is your cart, you have the option to deselect or reselect the custom sizing option before placing your order. For broadcast items, simply notify the operator that you would like to have the item sized. Please note: Sizing will add approximately two weeks to the ship time, and the item becomes non-returnable once it has been sized.
Sizing is billed according to the size and type of metal. Gold items are charged two times the requested size. Platinum is billed at six times the requested size. Prices are subject to change without notice.
When will you have this item back in stock?
When a product is out of stock, you will notice a “Want to know when this item is back in stock” box at the top of the item’s product details page. Simply click on the box to enter your name, phone number and email address to receive email notification if/when the product becomes available.
When will I receive my appraisal?
Your appraisal should arrive within five (5) business days after receipt of your item. Your appraisal will arrive separately from your item.
Can I order an appraisal for products that do not mention appraisal?
You can order an appraisal for products for an additional fee. This will add at least 14 days to your order processing. For questions or inquiries, call our Customer Experience Team at 800-550-8393.
What is a preowned item?
Preowned products are gently used items resold at sensible prices. Each item is inspected before selling and comes with JTV’s satisfaction guarantee.
What is reconditioned, not worn?
These watches have not been previously sold or worn. All watches were put through a comprehensive certification program to ensure the watch operates at manufacturer’s specifications. Only new manufacturer parts were utilized if any replacement was required. Service Jewelry Repair, Inc. provides a 1 year limited warranty with each watch purchase.
The certification program is the following 10 point checklist:
1. Bench test for 48 hours; the watch will sit idle for a period of 48 hours to insure that it is keeping the proper time and that all functions are working properly for this period of time.
2. Pressure test
3. Polish case and band to like new condition
4. Check security of clasp
5. Case back secured with gasket properly sealed
6. Stem and crown inspected
7. All watch features tested to insure they are working properly
8. Crystal checked for scratches and secured properly with no lint, dust, etc
9. All pins in band checked for security
10. All watches go through a quality control procedure with two separate specialists
What is MSRP?
“MSRP” is an abbreviation for manufacturer’s suggested retail price, the price at which the manufacturer recommends retailers sell the item. This price doesn’t represent our past or current price. We provide the MSRP to give you an approximate reference to the customary price charged by national, non-discount retailers. To the best of our knowledge, the MSRP does not materially exceed the highest retail prices at which national non-discount retailers are typically selling each item. The MSRP doesn’t show the prevailing price in each market at any specific time, including during the previous ninety days. Such prices may vary from time to time.
For gemstones, what's the difference between minimum weight and average weight?
Gemstone weights may be represented in one of two ways: as a minimum or an average. An average is an approximate weight; a stone may weigh more or less than the stated weight. A minimum weight will be equal to or greater than the stated weight.
Why does the product I received look different than the product I ordered online?
Please note that online images of products and product packaging are graphical representations only and may not reflect the final product that you receive. Representative gemstone images are chosen at random from sample inventory, and since no two gemstones are exactly the same, variations with each gemstone are normal and will almost always be present in your purchase. Jewelry images give a balanced representation of the inventory available. The purchased product may vary slightly from what is shown. If you are unhappy with your purchase please see our returns section.
Why don’t you provide clarity grades for colored gemstones?
Typically, clarity grades are meant to categorize diamonds, while colored gemstones use various other methods to evaluate their quality. Unlike diamonds, there is no universally accepted grading system for colored gemstones.
Clarity grading in diamonds is more objective; while clarity grading in colored stones is more subjective. Clarity is more important as a valuation factor in diamonds than it is in colored stones. In colored stones, there is a myriad of other factors that determine value. Some of those factors include:
1. Color (Hue, Tone and Saturation)
2. Size
3. Rarity & market conditions
4. Phenomena (optical properties)
5. Quality of Cut
A complication in grading colored stones arises from the fact that the absolute definition of grades varies with the type of gem material.
The Gemological Institute of America (GIA) system for grading clarity in colored stones divides gem varieties into three types, depending on how included the gem material tends to be. The best Type 1 gems are very clear, almost completely free of visible inclusions even under 10 x magnifications. The best Type 2 stones tend to have inclusions that can only be seen under 10x magnification, and even the best Type 3 gems usually have inclusions that can be seen without any magnification at all. For example:
• Type I colored stones include Aquamarine, Morganite, Smoky Quartz, Topaz (blue, yellow, orange, pink, red), Zircon (blue), and Tanzanite.
In the marketplace these gemstones are often virtually inclusion-free.
• Type II colored stones include Corundum (all colors), Garnets (all species), Iolite, Peridot, Quartz (Amethyst, Citrine, Ametrine), Spinel (all colors), Tourmaline (blue, orange, yellow, parti-colored), and Zircon (green, orange, red, yellow).
In the marketplace these gemstones are usually included.
• Type III colored stones include Emerald, and Tourmaline (red, watermelon).
In the marketplace these gemstones are almost always included.
Why don’t you provide the 4 Cs grades on most of your diamond jewelry?
One of our goals at JTV is to open the world of jewelry and gemstones to everyone but we have to make it affordable. In order to provide grades for all diamond products it would become too costly and JTV would no longer be able to pass our savings on to our customers. From time to time we will have a certified product to offer our customers that has the grading information along with the certification that will always be noted in the product description. Always remember – at JTV, we want you to be satisfied with your purchase. If you don’t think it’s beautiful, just return it to us for a full refund within our stated return period.
