The instructions below are your step-by-step guide for placing an order:
Logged in customers selecting Quick Buy from the Shopping Cart will be taken directly to the Order Review page. From here, follow steps 7 and 8 from How do I place an Order?
No. You simply need to register on the Jewelry Television® website. If desired, you may have separate accounts in the system. However, each account must be registered with a different email address.
Access the Password Reminder. Or you can select My Account at the top or bottom of page. Then select “Forgot Your Password?” under the sign in button and enter the email address you used when you registered. After selecting Submit, Jewelry Television® will send your password to your email account.
Jewelry Television® currently accepts Visa, MasterCard, Discover, and American Express (and the debit cards backed by any of the previously mentioned companies), as well as PayPal and our own private-label retail credit card, Jewelry Television® Preferred Account. Learn more about PayPal, and the Jewelry Television® Preferred Account.
We collect sales tax for purchases shipped into Tennessee.
Use Tax Notice for Kentucky, Oklahoma, South Dakota and Vermont purchasers.
For those customers having packages shipped to Kentucky, Oklahoma, South Dakota, or Vermont, the laws of these states require us to give you the following notice:
We are not required to collect and we do not collect Kentucky, Oklahoma, South Dakota, or Vermont sales or use tax. Your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Each of these states requires that purchasers who have products shipped or transported into the state report all purchases that were not taxed and pay taxes on those purchases. The Kentucky tax may be reported and paid on the Kentucky individual income tax return or by filing a consumer use tax return with the Kentucky Department of Revenue. These forms and corresponding instructions may be found on the Kentucky Department of Revenue’s Internet Web site. The Oklahoma tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov. The Vermont tax may be reported on the Vermont use tax form, which is available on the Vermont Department of Taxes website. The South Dakota tax may be reported and paid using the use tax form, which is available (along with instructions) on the Department of Revenue and Regulation website.
Select Order Status at top of page. You will be taken to the Order Status page. To verify your identity in order to gain access to your order status you can enter your Order ID and the phone number used to place your last order. Click the 'View Order Status' button and Jewelry Television® will provide you with the latest update on your order.
An order is placed on hold when we do not have the correct billing address for the credit card you provided. This situation can be resolved by contacting Consumer Protection at (800) 931-7001. Please give them the address where you receive your statement. Once this is resolved, your order will be released for processing. Also all E-check orders have a 7 day hold period.
An order is placed on “UA” status when we are unable to obtain authorization from your credit card provider. For assistance, please contact our Consumer Protection department at (800) 931-7001. Once the authorization is obtained, your order will be released for processing.
The “Waiting to Ship” status indicates that your order is being packaged and prepared for shipping. An order cannot be cancelled once it has reached this stage.
Credit Card, PayPal, and Jewelry Television® PreferredAccount Orders may take up to 14 business days for shipment. Bank draft (broadcast only), or eCheck orders (broadcast only) may take up to three to four weeks for shipment.
Standard shipping for all packages will be through various methods. Jewelry Television® will only ship packages via expedited carrier when a customer asks to expedite their shipping for an additional fee. The shipping chart can be viewed in the Shipping section of the Help page.
If you have still not received your item 10 days past the ship date, please contact the Customer Experience Team at (800) 550-8393. They will investigate and begin the claim process for you.
When you receive the claim form, please sign it and return it to us. The claim form is a legal, binding document used for our investigation purposes. We will begin processing your refund once we receive this form.
The Customer Experience Team can cancel your order as long as the order is still being processed. To check the status of your order, see How can I check the status of my order? Once your status reaches waiting to ship, you can no longer cancel the order. To cancel, please provide the specific order number for your item. *To locate this number simply revisit the email confirmation you received after placing the order. If your order contains multiple items, please provide both the order number and the specific item number of the product you wish to cancel. You may email a cancellation request with the number(s) to the Customer Experience Team at CustomerCare@jtv.com.
Note: There is a 24 hour turn-around time for cancellations made via email.
After you have added an item to your cart (see How do I place an order?), and have proceeded from the Checkout screen to the Payment Information page, you should see a box labeled, “have a promotion code?” directly under your payment options. If you have a coupon or discount, you may apply it by entering your code and clicking “Apply Code.” Your subtotal will be adjusted accordingly. After applying any applicable discounts, click “Continue Checkout” to proceed with your order.
Note: JTV.com coupons cannot be combined with any other offers. Limit one coupon per order.
If you are having trouble signing in or adding items to your shopping cart, please check that your web browser's cookies are enabled. Enabling your cookies will insure the ability to log in with your saved account information and place an order. If your browser's cookies are disabled, you will be unable to reach your account or purchase products from JTV.com. To find out more about enabling and disabling cookies, consult your browser's help site.
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