Jewel Safe™ Protection Plan
What It Is:
Jewel Safe™ Protection Plan is a 2 year protection plan for jewelry and watches sold at JTV® and on JTV.com. Customer service is available 24 hours a day, 7 days a week, 365 days a year for your convenience. The Protection Plan begins on the date of purchase and covers most damage from normal wear and tear, moisture damage for watches and includes a ring re-sizing for rings. Customers will never pay any out-of-pocket expenses, including shipping. Jewel Safe™ can be transferred to any new owner of the piece of jewelry or watch; Jewel Safe™ sticks with the product, not the purchaser. If your jewelry or watch cannot be repaired, it will be replaced with a check for the full purchase price, plus applicable taxes paid.
What It Covers:
For jewelry Jewel Safe™ covers:
- Damage to any stone (including cracks, chips, scratches and breakage)
- Lost enhancement, or side, stones
- Broken chains, links or clasps
- Broken, worn or bent prongs
- Dented or misshapen jewelry
- Cracked or thinning bands
- Kinks or knots in chains
- Broken earring posts
- Stretched or broken pearl strands
- 1 ring re-sizing
For watches Jewel Safe™ covers:
- Damage to the crystal (including scratches, cracks, chips and breakage)
- Movement
- Clasps
- Bands (breakage of metal or leather discoloration); bezel
- Stem and crown damage
- Moisture damage
How it Works:
If you ever need assistance, it’s as easy as these 3 steps:
- Call the toll free number (866) 856-0215 for a specialist that can further assist you.
- Receive a prepaid label and all shipping instructions.
- Your jewelry or watch is repaired and returned to you. If it can’t be repaired, it’s replaced!
Who Should Purchase:
We know how much our customers value their jewelry and watches, that’s why we offer Jewel Safe™. This is protection for 2 full years that will cover against almost all normal wear and tear. We want to help our customer protect their investment in their jewelry and watches purchased from JTV®, so all customers who feel like this matches their frame of mind should purchase Jewel Safe™.
