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FAQs for JTV Drop Auctions™

How does a JTV Drop Auctions™ event work?

Is there bidding in a JTV Drop Auctions™ event?

How do I know how much more the price will drop?

How do I know that I won?

I hit the “Freeze Price” button, but I don’t want to buy this product. How do I get back to the live sale event?

There is a countdown clock in my shopping cart. What does that mean?

What happens if the timer runs out before I have completed my purchase?

I purchased a product during one of the JTV Drop Auctions events and need to cancel the order. What do I do?

For each product offered in a JTV Drop Auction, how many can I buy?

Where can I read more about JTV Drop Auctions events and see the terms and conditions?

I purchased a product in one of the JTV Drop Auctions events and want to check on its shipping progress. What should I do?

How do I know my personal information is secure?

What are your shipping and returns policies for the JTV Drop Auctions events?

How does a JTV Drop Auctions™ event work?

In a JTV Drop Auctions event, you bid while the price falls. After the auction begins, the price will begin dropping. When you see a price you like, click “Freeze Price,” and complete your purchase. What’s the trick? Quantities are limited, and if you wait too long, other customers may bid before you--and the item may be gone. So, act quickly! Prices will drop at various speeds, depending on factors like real-time supply and demand.

Is there bidding in a JTV Drop Auctions™ event?

Yes. Like other auctions, you are competing to buy an item in a live sales event. But bids in our auctions are different. They don’t make the price go up. In JTV Drop Auctions events, the prices fall. To bid, click “Freeze Price,” and if there is quantity remaining, you can complete your purchase at that price.

How do I know how much more the price will drop?

You don’t, and neither do we. The price will usually stop dropping when the featured product is gone, which can happen at any point as customers make their bids. It’s also possible that we’ll stop an auction for other reasons, like reaching our reserve (floor) price.

How do I know that I won?

After you click “Freeze Price” you’ll be re-directed to the shopping cart. But the item isn’t yours until you finalize your purchase. Quantities are limited, and if other customers complete their purchases before you, you may lose the item. In addition, you’ll see a countdown clock in your shopping cart. If you don’t complete your purchase in the time on the clock, the product will be removed from your shopping cart, and you won’t be able to buy it in that JTV Drop Auctions event. So, it’s a good idea to move quickly!

I hit the “Freeze Price” button, but I don’t want to buy this product. How do I get back to the live sale event?

Simply remove the item from your cart and re-enter the live JTV Drop Auctions event in the same way you did before, or click the “back” button on your browser.

There is a countdown clock in my shopping cart. What does that mean?

The JTV Drop Auctions price is available for a limited time once the price has been frozen. You will need to complete your checkout during this time frame or the item will be removed from your cart.

What happens if the timer runs out before I have completed my purchase?

It’s important to complete the checkout process quickly! If the timer runs out before you complete your purchase, the item with its frozen price will be removed from your cart, and you won’t be able to buy it in that JTV Drop Auctions event.

I purchased a product during one of the JTV Drop Auctions events and need to cancel the order. What do I do?

Simply contact our Customer Service Representatives at 1-800-581-3002. They will help you determine if the order can be cancelled.

For each product offered in a JTV Drop Auction, how many can I buy?

One. For example, you see a tanzanite ring, and you want to bid on it. There are 10 available. You are limited to buying one of these rings.

Where can I read more about JTV Drop Auctions events and see the terms and conditions?

Click here and scroll down to the section titled “JTV Drop Auctions™ Events”

I purchased a product in one of the JTV Drop Auctions events and want to check on its shipping progress. What should I do?

Please see our Order Details page to review your order and check its status.

How do I know my personal information is secure?

Please see our Privacy Policy page for complete details.

What are your shipping and returns policies for the JTV Drop Auctions events?

Please visit our Shipping and Returns pages for full details.

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