• Answers and responds to incoming continuous customer calls with a high degree of courtesy and professionalism.
• Represents JTV in a positive manner by exercising sound judgment and acting responsibly in the customer’s and the company’s best interest.
• Assists customers in purchasing items from a live television show.
• Suggests related items to be purchased - up selling similar items to enhance the customer’s overall purchase.
• Creates new customer accounts and updates existing customer account information.
• Educates customers about JTV products and services to include: methods of payment, shipping options, and return policies.
• Willing to provide outstanding customer service
• Excellent telephone skills
•Proficient with computer skills and online navigation
• Must have weekend and holiday availability
• Earn bonus dollars for upsells
• Casual work environment
• Outstanding benefits
• Great Employee Discount
• 24 hour fitness center for all employees
• On-site Medical Center
• Employee Park: Walking Trail, Frisbee Golf, Volleyball and MORE!
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