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JEWELRY

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Category Q&A

5 Questions | 16 Answers
(5 Questions : 16 Answers)

Q&A for Jewelry category

Jewelry

Ask your questions. Share your answers.

 
5 answers

do you have real gold jewery or is it plated?

2 weeks, 6 days ago
Customer avatar
by
teebaby
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Answers

Top 500 Contributor
Top 500 Contributor
Answer: 
Hi, yes JTV does have "real gold" pieces. Due to todays gold prices there isn't as much as there used to be. The pieces would be much more expensive. I would suggest gold plated as well. The gold used in JTV jewelry is very fine gold. Good luck.
Gender: Female
Age: 45 to 54
Level of Expertise: Advanced
2 days ago
Customer avatar
by
Eileen60
Central Bridge, Schoharie, NY 12092, USA
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Best answer
Top 25 Contributor
Top 25 Contributor
Answer: 
they have both,and it's always specified on the web site,on the description of the item if it's 14k or 10k or it's silver plated in gold or rhodium,so it should be fairly easy to decide if you want to buy the item or not,but if you still in doubt you can cal customer service and ask,just to make sure,hope this help.
Gender: Female
Age: 35 to 44
Level of Expertise: Advanced
2 weeks, 4 days ago
Customer avatar
by
carmela7
henryville,pa
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Top 10 Contributor
Top 10 Contributor
Answer: 
Hi teebaby,

I have been shopping JTV since 2000, and have purchased a beautiful collection of real gold jewelry! Jewelry Television, in fact, has the best prices on real gold jewelry anywhere! Just look for products that are described as "10k gold jewelry" and "14k gold jewelry." You will be surprised with how many gold jewelry items you can find at JTV for the SAME PRICE silver jewelry is at other stores.

Jewelry Television has added more and more plated jewelry for customers who may not want to spend $100 and up for gold. JTV has recently created their own brands of plated gold jewelry. The product descriptions will ALWAYS describe if the item is plated gold.

There are different kinds of gold plating for jewelry. When any metal (silver, sterling silver, brass) jewelry is plated with gold it can be called "gold plated" jewelry. This is a temporary, however, because with friction, wear, and time, gold plating will come off. Depending on how hard you are on your jewelry, the plating may last a lifetime or may last a year!

Some gold-plated jewelry is called "vermeil" -- it is different from jewelry products that are simply listed as gold-plated. In order to qualify to be listed as gold vermeil -- and not merely gold-plated metal -- the jewelry must meet certain industry requirements. The base must be sterling silver, the jewelry may not be coated with any other metal prior to the gold plating, and most important, the gold layer has to be 2.5 microns of 10-karat (or higher karat) gold.

JTV offers both "real gold " jewelry -- listed as 10k gold, 14k gold, or 18k gold -- and gold plated jewelry. Some gold plated jewelry qualifies to be legally called "vermeil" and has a standard of gold plating.

Personally, I prefer to purchase 10k gold because the prices at JTV are very affordable for real gold jewelry. If I do purchase "plated" jewelry, I chose to purchase jewelry plated with platinum rather than gold.

For jewelry making, I almost always purchase gold plated jewelry supplies because they are not available in 10k gold.

I do not purchase plain sterling silver jewelry because I do not like the tarnish silver develops. I occasionally buy silver if it is "platinum plated" because platinum plating keeps sterling silver from being exposed to the air and so it is less likely to develop tarnish. Also, platinum is a beautiful metal valued like gold, and platinum plated jewelry looks more expensive to the eye.

I'm including pics of the most recent "real" gold ring I purchased from JTV. It is an Ethiopian Opal and tanzanite 10k gold ring. I'm also including a pic of my most recent gold plated jewelry purchase, a Lucien Piccard men's rose gold plated over stainless steel watch. Although the rose gold is rich and has a good thickness, the base is stainless steel so the rose gold plating can not legally be called "vermeil" -- although it is still excellent quality!

Be sure to read products descriptions to get the jewelry you want! You can write the words "platinum plated" or "gold plated" or '10k gold" in the online search to browse the many different products JTV offers.

Have a great time shopping the thousands of real gold & plated gold jewelry products JTV offers!
Gender: Female
Age: 45 to 54
User submitted photo
User submitted photo
2 weeks, 4 days ago
Customer avatar
by
GemFairy
Winter Park
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Top 1000 Contributor
Top 1000 Contributor
Answer: 
JTV has real gold jewelry but has recently offered plated pieces so the silver used won't turn black. This all has to do with the price of Gold right now. Stones are cut smaller so if gold is used in the setting, the piece is still affordable. We are looking at a jewelry problem of having the setting weigh less than the stones mounted on them. Some deigners went to silver all by itself, and some designers plated the metal used which does not have to be silver.
Gender: Female
Age: 55 to 64
Length of Ownership: 1 year or longer
Level of Expertise: Advanced
2 weeks, 5 days ago
Customer avatar
by
suzabelle
Los Angeles, CA
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Top 500 Contributor
Top 500 Contributor
Answer: 
They have both. The answer would be in the description of the product.
Gender: Female
Age: 45 to 54
Level of Expertise: Intermediate
2 weeks, 5 days ago
Customer avatar
by
terric
Benton, AR
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4 answers

I purchased a pendant yesterday for $99.00 dollars with $20.00 off, today you are offering free shipping on items over $49.00 do I get a credit on the

shipping charges.
1 month, 4 weeks ago
Customer avatar
by
jcat
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Answers

Best answer
Top 25 Contributor
Top 25 Contributor
Answer: 
you can call and ask customer service,to be accredit but from my experience,they won't do it,because they have promotional days and those are the only days you are allowed to get it,you are however entitled to receive credit on item you own for less than 14 days,and they go on sale.Sometimes they will work with you specially if you spend a lot of money on a regular bases.Hope this help.
Gender: Female
Age: 35 to 44
Level of Expertise: Advanced
2 weeks, 4 days ago
Customer avatar
by
carmela7
henryville,pa
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Top 10 Contributor
Top 10 Contributor
Answer: 
Hi jcat

No, you should not get a credit because free shipping over $49 dollars applies to the purchases for that day only. Even if you purchased an item over $49 dollars the day before, it was not during the free shipping period of time.

Hope you enjoy your purchase anyway! $20 off a $99 order is a wonderful coupon code! It is very rare for JTV to offer that much off a $99 item, so you are really lucky!

Have fun shopping & enjoying your lucky great coupon purchase!
Gender: Female
Age: 45 to 54
Length of Ownership: 1 year or longer
Level of Expertise: Intermediate
2 weeks, 4 days ago
Customer avatar
by
GemFairy
Winter Park
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Top 1000 Contributor
Top 1000 Contributor
Answer: 
No, lowered shipping, or promtions usually last 24 hours. If you are still within that time, call customer service and see if they can credit your account. You don't know, from day to day, what shipping will be. Usually the first buy in a show is high and other buys within that same show only are much less to ship.
Gender: Female
Age: 55 to 64
Length of Ownership: 1 year or longer
Level of Expertise: Advanced
2 weeks, 5 days ago
Customer avatar
by
suzabelle
Los Angeles, CA
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Top 500 Contributor
Top 500 Contributor
Answer: 
No you won't get a credit on the shipping charges because that was not offered on the day you bought the pendant. They offered the $20 off and you got that taken off though.
Gender: Female
Age: 45 to 54
Level of Expertise: Intermediate
2 weeks, 6 days ago
Customer avatar
by
terric
Benton, AR
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4 answers

how to be member

Gender: Female
Age: 25 to 34
Length of Ownership: 1 week
Level of Expertise: Beginner
2 months ago
Customer avatar
by
Anonymous

Answers

Top 500 Contributor
Top 500 Contributor
Answer: 
I am not sure what you mean by member. JTV is available to everyone. There is no membership required. Whether you buy one thing or hundreds. Once you buy something you will get a customer number to aid with future purchases. We at JTV are a family not a club. Welcome.
Gender: Female
Age: 45 to 54
Level of Expertise: Advanced
2 days ago
Customer avatar
by
Eileen60
Central Bridge, Schoharie, NY 12092, USA
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Top 25 Contributor
Top 25 Contributor
Answer: 
there is no membership,anybody can buy off this web site or on the phone with any credit card,if you are referring to the jtv credit card,you just apply like any other credit card,they will run your credit,and if you are approved,you can use it right away to buy an item,with 15% off and free shipping for the first time,and if it's over $99.00 usually you have 6 months interest free to pay it off.But anybody can buy from them,they have the vastest inventory of loose stones and jewelry,and there is no membership.Hope this help.
Gender: Female
Age: 35 to 44
Level of Expertise: Advanced
2 weeks, 4 days ago
Customer avatar
by
carmela7
henryville,pa
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Top 10 Contributor
Top 10 Contributor
Answer: 
Hi!

You do not have to become a member to shop with JTV. You can shop online as a guest, or create a customer account to be able to receive email about your purchases. With a customer account, you will be notified by email when your purchase ships, etc.

If you call the toll free number to place an order, you will also be given a customer number, and if you tell the call center rep your email address, you can receive email confirmations of phone orders too.

Once you have purchased online & created a customer account (not checked out as a guest) or called in an order, you can use your customer account number to call the automatic order number to place orders with the computer system by phone.

You can ask customer service for your customer number, or find it on the top of your invoice. You can also view & update your customer account information online by signing in with your email and clicking "view my account" . Customer service is very nice and will also help you with any question.

I've shopped JTV since 2000, and I have only returned 2 items ever out of hundreds and hundreds (seriously, right now I have over 700 items I have reviewed :) of purchases. Enjoy shopping Jewelry Television!
Gender: Female
Age: 45 to 54
Length of Ownership: 1 year or longer
Level of Expertise: Intermediate
User submitted photo
2 weeks, 4 days ago
Customer avatar
by
GemFairy
Winter Park
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Best answer
Answer: 
No membership needed at JTV.com. You can register on site with the My Account link at the top of the screen for faster checkouts. You can also sign up for email to get offers and discounts and like JTV on Facebook for community activities and behind the scenes information.

JTVJessica
Gender: Female
Age: 25 to 34
2 months ago
Customer avatar
by
JTVJessica
Knoxville, TN, USA
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2 answers

how to apply credit card

Gender: Female
Age: 25 to 34
2 months ago
Customer avatar
by
Anonymous

Answers

Best answer
Top 25 Contributor
Top 25 Contributor
Answer: 
call customer service and ask to apply,they will run your credit and give you an answer right away,and you can even use it immediatly ,to buy an item and receive the 15% and free shipping.I believe you can also do it on the web,but I prefer to speak to a represantative ,it's easier that way.Hope this help.
Gender: Female
Age: 35 to 44
Level of Expertise: Advanced
2 weeks, 4 days ago
Customer avatar
by
carmela7
henryville,pa
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Answer: 
To apply for the JTV Preferred card you will need to complete an order and choose this as your payment type. An application is available in check out.
Gender: Female
Age: 25 to 34
Level of Expertise: Advanced
2 months ago
Customer avatar
by
JTVJessica
Knoxville, TN, USA
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1 answer

Will they ever re-order item CTD017?

Gender: Female
Age: 55 to 64
1 week, 5 days ago
Customer avatar
by
Anonymous

Answers

Top 500 Contributor
Top 500 Contributor
Answer: 
Hi, they most likely will restock this item. If you go to the page for it there is a box to fill out so they will inform you when it is back in. Good luck.
Gender: Female
Age: 45 to 54
Level of Expertise: Advanced
2 days ago
Customer avatar
by
Eileen60
Central Bridge, Schoharie, NY 12092, USA
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