The best way is to use the web site. All 40,000 items are there. You can log onto the currently airing pieces and look ahead at all the items the host will be showing way before they are aired. You can also shop previously aired programs. I've also noticed that by ordering by web the shipping charge is usually $6.99 for the first item instead of $7.52 when ordering by phone. However, once you've ordered then log off, if you go back later to order more on the web, (and they are offering the $3.99 s/h additional items), the web does charge you again the $6.99 for the next item. Whereas by phone you can call anytime within the 24hrs of your first order and all subsequent orders are shipped at $3.99. Always take advantage of free shipping, or $1.99 s/h if you're ordering multiple items. Using the web is great just search thorougly for everything you want that day and place them all in one order to avoid paying the $6.99 over and over within the same day after you've logged off. Also esp with chains and rings, the web page often gives detailed info about width, size/carat wt of accent stones. Chains are often VERY thin, like 1/32" extremely fragile be careful about these super offers of 14kt gold chains for $30 or $40 they can break if you sneeze too hard!!I've had them literally crumble in my hand just from trying to hook the spring-ring clasps.

You really need to call customer service on that one but the answer is yes. You seem to have a problem because the S,H. was $1.99 at that time.

First step is to contact JTV's customer service and tell them the problem. If it is to late and that happened to me so i had to buy a parcel or two to find that size stone to put back in. Hopefully JTV can help you.

Most of the new Topaz thats coming to JTV are created by a man & wife that heat treats colorless Topaz to get those beautiful colors that have funny names and they sell them to JTV .